[Resolved] Shop CJ Network — defective wonder chef otg received

Vijaya Powar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400708

I have purchased otg from shopcj dated[protected] order number is [protected]. I have talk to customer care number they offer me rs.200 and said keep this detective product with you. When i said i will not accept this defective product they said you courier it and bear the courier charges also. When i said i am a senior citizen they said they will not send the person. I told them i will raised a complaint them they said me we will send the person for a reverse pickup but still no one has come for pickup. Pls let me know what should i do.

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Aug 11, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2018

SHOP CJ Network Customer Care's response Hi Vijaya,

We apologize for the inconvenience you faced related to the product.

As per our verbal communication, We would like to inform you that we are unable to arrange reverse pickup of the product from our side. We request you to please send the product by yourself on below mentioned address:

New ERA warehouse and Industrial complex, Survey No 91/4, Village – Vanivali & 27/1, 28/1 Village Lohop, Patalganga, Rasayni, District Raigadh, Raigarh(MH)-410220.

Please also share with us the scanned copy of the courier receipt so we can initiate refund of the courier charges. Courier Reimbursement cannot be more than 10% of the cost of the product or INR 750 (whichever is lower).

For further queries and quick response, you may call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team ShopCJ
Shamsuddin Malik