[Resolved] Shop CJ Network — Delivery of defective mobile and no service given for six months

dcb5153

from Noida, Uttar Pradesh

Address:	Ludhiana, Punjab, 141010
Website:	Cjshopindia.com,[email protected]

D effective Battery and poor performance of new mobile Quatro L51 HD purchased on 5.10.2016 on line.complaint loadged on 19/10/16 at 4:26 PM regarding replacement of set/battery inspite of several reminders /comlaints to service center and customer care CJ shop& Karbonn co.

Complaint loaged to Cjshop & Karbon co.eafter receiving the set within week no response only set send for repair thru authorized service center but set set could not function at all after repair due to deflective battery, now battery can be blast any time as its thickness become over size .
CJ shop selling obsolete /self life products and cheating the customers by giving false TV adds.
regards,
Deep Chand Bhardwaj Mob [protected]
To
[protected]@jainaindia.com
19/10/16 at 4:26 PM
Dear Sir,
I purchase the new Kabonn mobile Quatro L51 HD on 5.10.2016 from NSA traders gurgoan ( Shpo CJ)item code[protected] vide order no [protected] for RS 6148/-

I faced following problems in operation :-
1. Soft ware not supprting Zio voice later it was corrected on line on 8.10.16 but out going [censored]ility on other mobiles sets are not responding at all,
2. there is very low battery back up not more than 4hrs.
it is not advisable to recharge the mobile after every 4 hrs. 2200 MAH battery must run min 24 hrs.
pl arrange to change my set with good battey . i shall be thank full to you,
regards,
Deep Chand Bhardwaj
H No 3178/ 32 A or 3222/32A ludhiana
[protected], [protected]
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Jul 2, 2017

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

May 27, 2017

Updated by dcb5153 Date of incident 5.10.16: informed cj shop on client mob no. No [protected]about deliver of defective karbon mobile l501 also email sent on 17.05.17 for replacement of set incuding battery.
Cj shop advised to arrange do letter from athorised service center.
I searched athorised service center m/s shivam communication ludhiana after great struggle where returned the mobile by saying it will take 6 month to repair becuase of obsolete design, it can only repair at company. I contacted delhi office mr rudhra delhi office service engr. Who told me to repair within month and being sent to him, it is came back after repair in one month but results are not ok battery fluctuates aand discharge frequently. I told him the problem they said it will like this as mah 2200 battery can not run more than 2 hrs.
Now mobile battery become over size and break the back cover resulting non fuction of mobile at all.
I again talked to service center m/s shivam communication athorised service center for karbon mobile again who denied to repair this utl product because the take care foe jyna products. Utl product is obsolete product which can not be repaired at all.
I again registered my complaints with cj shop and karbon co thru ph and email date 16.5.17.
There is no response from either side.
In my view cj shop must sell quality product and not to cheat customers
Deep chand bhardwaj
M[protected]
3222 sector 32a ludhiana - punjab 141015

Verified Support

May 31, 2017

SHOP CJ Network Customer Care's response Hi Deep Chand,

We sincerely apologize for the inconvenience caused to you. As discussed on call, we request you to co-ordinate with brand customer care for the issue you are facing with the product.
Thanks!

Regards,
ShopCJ India