[Resolved] Shop CJ Network — Grilled toaster

Varinder Puri

from New Delhi, Delhi

Address:

141007

I have purchased this product on 21st of may and the product delivered was damaged. So i raised a request to change this product and shopcj sent a new product with replacement but again i received a damaged product. So finally i requested to return the product with money back to my account. I have called 4-5 times to their customer care since 5 june. But everytime they told me that someone pick this product very soon and no one is coming from last 3 weeks.

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Aug 6, 2017

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Jun 28, 2017

Updated by Varinder Puri Pl. find the registered mobile no : [protected]

Verified Support

Jun 28, 2017

SHOP CJ Network Customer Care's response Hi Varinder,

We regret the delay! As discussed, we're trying our best to get your order picked asap. Thanks for your patience so far.

Warm Regards,
Customer Service
ShopCJ Network Pvt. Ltd.

Jul 04, 2017

Updated by Varinder Puri Still i am waiting for a pickup, it's more than 1 month. Is this your commitment to customer ??

Verified Support

Jul 05, 2017

SHOP CJ Network Customer Care's response Hi Varinder,

We apologize for the inconvenience caused to you. We are arranging pick up soon.

As pick up has been delayed we will credit ShopCJ points in your ShopCJ account within 48 hours.

Regards,
ShopCJ India

Jul 12, 2017

Updated by Varinder Puri I already told you on our dicusion call, i want my refund in my bacnk account i don't need it in my shoo cj account. Then why you doing credit in my shop cj account. While we do shopping from Shop cj you said we will refund you within 2-3 days, is it your service ??