[Resolved] Shop CJ Network — I received wrong product

Charan Mukesh

from Surat, Gujarat

Address:

382340

Hello,

I have place order is timbre P04 cigarette pants xl size Order No.[protected] but I have received product is different so I have sending you photos of received product so I need clarification of this mystic and required replacement on urgent basis.
I awaiting prompt reply from your site.
Order No. [protected]
Mobile Number [protected]/[protected]

+3 photos

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Sep 14, 2016

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 11, 2016

SHOP CJ Network Customer Care's response We sincerely apologize for the inconvenience caused to you.
We have already forwarded the request to the concerned department and they shall revert with the status. Kindly wait for the same. Your issue will be resolved within 5-7 working days.
In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Once again, please accept our sincerest apology for any trouble or inconvenience caused to you.
It’s our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Regards,
Customer Support Team
Shop CJ India

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Comments

swathisharma

from Mumbai, Maharashtra

I have received my blanc matress protector on 3rd august 2016...actually i have ordered a brown colour matress protector...but i have received a white colour matress protector...i want to replace my item...so please solve my problem as early as possible...

SHOP CJ Network Customer Care's response, Aug 11, 2016

Verified Support

Hi Swathisharma,

We regret the inconvenience. Please help us with your order # so that we can assist you at the earliest.

Regards,
Customer Support Team
Shop CJ India