[Resolved] Shop CJ Network — money refund is not done since an year.
ApAparnaDS on Jul 21, 2018
Firstly, I am Mrs. Aparna D S but your executives have typed my name as Aparna Das which is wrong. Inspite of repeated request for correction of same, it has not been done till date.
Please correct my name as Aparma D S.
I had ordered item named ILO Store Smart Canvas Vaccum Bag AID which included vacuum cleaner costing Rs. 1798/-.
Order number: [protected]
Booking date: 11/07/2017
DSP Name: XPB(SF)
Item name: ILO Store Smart Canvas Vacuum Bag AID
The product was returned as Manufacturing date was April 2014, more than 3 years old. The package was returned without opening even.
The product was picked up the next day by your agent. Following which, on 5th August 2017, ShopCJ sent an SMS saying 1798 SHOP CJ points had been credited to my SHOP CJ account for order [protected] which could be used for subsequent order having 1 year validity.
But, while booking next order, coupon code was asked. When called on[protected] provided in the above SMS, they said coupon code would be sent via SMS in 2 3 days. But, they did not. They said the policy had changed and the amount would be credited to the bank account, connecting the issue to refund section and took all bank details.
Refund did not happen even after 20 days. Repeated calls for refund from my side were placed but they kept on saying it will be done in 10 working days.
After following up for 2-3 months, they started saying there was technical problem without stating what the problem was.
Again after few days, they said my mobile number, name and order details did not appear on their screen. Again they asked for 72 hours time and did not get back.
Then, when called[protected] provided in the SMS for order [protected], the call got disconnected immediately henceforth (around 50-60 times).
I then called the number shared on TV screen who connected me to complaints department and a senior executive asked for 72 hours to resolve the same. They provided[protected] via SMS for any query. No executive received my calls on this number though I was waiting on call for more half an hour every time.
Post which, I have not been able to connect with SHOP CJ.
All the calls were charged and I have lost more than 500/- for this. Lost a lot of my precious time trusting SHOP CJ.
Please help me get my refund amount 1798/- without further loss of time and effort. Bank details have been shared with SHOP CJ twice. Before anything, my name should be corrected to Aparna D S as my bank account has this same name.
It is extremely disappointing to see this irresponsibly towards valued old customers.
Complaint marked as Resolved Aug 27, 2018
[Jul 23, 2018] SHOP CJ Network customer support has been notified about the posted complaint.
Verified SupportSHOP CJ Network Customer Care's response, Jul 24, 2018
We apologize for the inconvenience you faced related to the refund.
As per your concern, we request you to please allow us 7-8 working days for better assistance. If in case of any further concern, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.
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