[Resolved]  Shop CJ Network — No idea what shop cj is doing with customer money without giving refund on time

Address:	Mumbai City, Maharashtra, 400007
Website:	www.shopcj.com

Hi All,

I have ordered set of bed sheets and have returned on 15th Oct. However every time I call I will be receiving the below Answers from Customer care Agents:

Call 1 on 18th Oct: We have received the product and refund will process 2 business Days. Provided my Bank details.

Call 2 on 22 Oct : We have not received the product. (After providing the info regarding the return) they say we will escalate and provide the refund.

Call 3 on 25th Oct: wait for 2 days.

Call 4 on 28th Oct : wait for 2 days

Call 5 on 31st Oct : we dont have your bank account details. ( provided my bank details again)

I have received a message " Your refund concern is resolved"

Call 6 on 2nd Nov: wait for 1 day

Call 7 on 4th Nov: wait for 2 days

Call 8 on 8th Nov: wait for 2 days

Call 9 on 12th Nov : Call us on Monday

Call 10 on 14th Nov: We dont have your bank details( while I have provided 2 times earlier). Call transfered to Manager:

Manager says there is a bank holiday will process your refund tomorrow.

Today on 15th Nov: I have received a message stating " please Pack your bedsheets our pick up agent will come to pick the packet"

I called Customer care : NO proper response and agent has clearly told he cant help. He will just intimate his backend team.

So I am failed to understand what is the issue with this Shop CJ.
Worst quality and more than that worst service and have no clarity what they speak and what they do.

Prior I have orderd through Naptol and found very good quality and value for money. I strongly recommend every one not to purchase any product from Shop CJ.

My Order Number: [protected]