[Resolved]  Shop CJ Network — No response regarding my product return email

Address:641046
Website:shopcj.com

The company policy states that i can return products within 48 hours of delivery. I couldn't find return option on their website, so i wrote an email at "[protected]@shopcj.com" which was mentioned under the contacts section on their website.
I even tried calling the number on website[protected]. But every time the computerized message says that i may have dialed a wrong number.
The reason I am registering my complaint here is because i don't want the company saying that my 48 hour limit has passed and i cannot return the items.
I have sent the email within 48 hours of delivery. I have not received any response from shop cj via email or any call.
I hope i will get a response here.

The email that i sent to [protected]@shopcj.com is as follows

"Product : Popstash pack of 6 denim style printed jeggings and leggings
Price : Rs.999 (+149 shipping)
Mode of Payment : Online Payment
Order number : [protected]

The product quality is not good and not upto the standards, as it was claimed in the TV advertisements on Shop CJ's channel. It looks like it will tear immediately if i try to wear it.
I want to RETURN the product and i want a REFUND of my money.
The product is not used and the tags are in tact.
Kindly do the needful and get in touch with me."
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Jan 23, 2017
Complaint marked as Resolved 
SHOP CJ Network customer support has been notified about the posted complaint.
Verified Support
Dec 23, 2016
SHOP CJ Network Customer Care's response
Hi Sruthi,

As discussed over the call, we have taken return request and shared the details with concerned department, requesting you to get back to us after the product is picked and also, do share the snapshot of the reverse pick up receipt.

Regards,
ShopCJ India
Complaint comments 

Comments

My order number:[protected]

I want to cancel my order
SHOP CJ Network Customer Care's response, Jan 4, 2017
Verified Support
Hi Jaswanth,

As per your request, we have cancelled your order no : 20161214038721

Regards,
ShopCJ India

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