[Resolved] Shop CJ Network — poor quality material supplied | |||||
I purchased a product from the star cj website (Order no:[protected]. This product was described to be of a different and much superior quality on the website, while what was delivered was a poor, sub standard product and its material was completely different from what was mentioned on the website. Despite following up repeatedly for a refund my complaint wasn't addressed, despite the fact that my claims were correct. Please look in to the matter urgently. Was this information helpful? | |||||
Dec 21, 2017 Complaint marked as Resolved SHOP CJ Network customer support has been notified about the posted complaint. Verified Support Nov 06, 2017 SHOP CJ Network Customer Care's response Hi Rabin. we apologize for the inconvenience . Your query has been forwarded to the customer support team, allow us sometime
Verified Support Nov 12, 2017 SHOP CJ Network Customer Care's response Hi Rabin, we regret the inconvenience. Please help us with your correct order # so that we can assist you at the earliest.
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 4 Comments | |||||
Comments
Plese take action as per complant[protected]
i purchased a product from the shop cj tv show (order no.[protected])
this product was diffrent and much superior quality on tha website, while delivered was a poor, sub starndard product and its material was complately differenet...
please look in to the matter urgently
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this product was diffrent and much superior quality on tha website, while delivered was a poor, sub starndard product and its material was complately differenet...
please look in to the matter urgently
SHOP CJ Network Customer Care's response, Nov 29, 2017
Verified Support
Dear Customer,
We sincerely apologize for the inconvenience caused to you.
For any inconvenience with the product should be informed within 7 days of delivery hence as per policy no exchange or return is possible from Shop CJ.
Would request you to get in touch with Brand customer care to get this repaired.
Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
We sincerely apologize for the inconvenience caused to you.
For any inconvenience with the product should be informed within 7 days of delivery hence as per policy no exchange or return is possible from Shop CJ.
Would request you to get in touch with Brand customer care to get this repaired.
Warm Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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We are unable to trace your Order details with the information in this e mail. We request you to help us with your Order Number / telephone number registered with us at the time of placing the order so that we can investigate this further.
You can also reach us at 1860-500-1860 / 1860-500-7008 and our shopping consultant would be happy to assist you.
Regards,
Customer Service Officer
Shop CJ Network India Pvt. Ltd.