[Resolved] Shop CJ Network — Product cancelled, payment not reversed

NeetuSaini11

from Mumbai, Maharashtra

Address:	410206
Website:	shopping website

I didn't got order on tym hence cancelled the order on 30th july after continuous follow up and was promised that the payment will be reversed in 7 working days payment didn't reversed after 10 working days also, called customer care 15 times but no feedback and revert received, just requested to send me a order cancellation mail so that i can ask my bank to look into the payment, but shop cj customer care is pathetic and not ready to help in any way, whenever i call they have there standard revert we are taking complaint and u will get the call from our end but till date no call received and neither forwarding the call to senior in-charge.. Worst service

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Sep 14, 2016

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 13, 2016

SHOP CJ Network Customer Care's response Dear Customer,

Thank you for Your Feedback. We are unable to trace your Order details with the information in this e mail. We request you to help us with your Order Number / telephone number registered with us at the time of placing the order so that we can investigate this further.

You can also reach us at[protected] and our shopping consultant would be happy to assist you.

Regards,
Customer Service
Shop CJ Network India Pvt. Ltd.