[Resolved] Shop CJ Network — refund still not received!!!

MayureshM

from Mumbai, Maharashtra

Website:

www.shopcj.com

I placed an order on this site shopcj.com order number is [protected] on 19th october and it was supposed to be delivered in 2-4 working days. Delivery date changed to 31st october. I still did not receive the product by then. After a number of calls to customer service they kept saying it will come in 4 days and again wait for 4 more days. I waited for almost 20-25 days still product was not even dispatched. I decided to cancel order and my order was cancelled on 6th november and i was told refund will be received in 7 days i. E by 13th november. I still have not received refund. I want to know the status of my refund on this order.

Totally unprofessional service. Highly avoid this seller.

Tell me the status of my refund on this order.

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Dec 17, 2017

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2017

SHOP CJ Network Customer Care's response Hi Mayuresh,

Dear Customer,

We sincerely apologize for the inconvenience caused to you.

We have processed for the refund to your account.Within 5-7 working days amount will be auto reversed. Kindly coordinate with your bank.

Below mention is the reference id of amount.

Reference ID: 5a0c20bb508c9

In case you need further assistance, please do call or email us. We’ll do our best to help you.
You can reach us at[protected]

Warm Regards,
Customer Service Officer
Shop CJ Network India Pvt. Ltd