[Resolved] Shop CJ Network — wrong size + no. of products less than mentioned

Sunita Dehal

from New Delhi, Delhi

Address:

110017

Hello,
I ordered 7 ka dum (5 kurtas + 2 leggings) on 18 aug 2018 order no [[protected]] but when i received the same, the size delivered was small instead of xxl, the package had only 1 legging instead of 2, even the quality is very poor. I also called your customer care executive earlier but they were busy and no response.
Kindly either replace the provided product or refund me.

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Sep 29, 2018

Complaint marked as Resolved

SHOP CJ Network customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2018

SHOP CJ Network Customer Care's response Dear Ms. Sunita,

We apologize for the inconvenience you faced related to the product.

We tried to connect with you on your registered mobile number. However, we could not establish contact with you. In regards to your complaint, we would like to inform you that as per our records, we do not see any complaint filed in our system related to your Order and hence we are unable to provide you any resolution.

Please be informed as per our company policies we can process a request for refund or replacement only if our customer contacts us within 48 hours from the date of delivery of the product.

If in case of any further concern or query, you may also choose to call us on[protected], Monday to Friday between 10:00 AM to 06:00 PM.

Team Shop CJ
Meenu Malhotra