Shop CJ — not providing my refund from 5 months

Shop cj is not interested in refunding my 1529 amount. I have provided all the necessary details of my bank but till now i have received my refund for 5 months. I have send several mails but in return i get the same reply as below in the oicture. After several calls also shop cj is not ready to refund me. I m really fed up. I m from a middle class family and to me 1529 matters a lot after all even if in my place a rich person would be there then to him also it it would matter. Because money doesn't grow on trees it has to be earned by doing lot of hard work and u like company will never understand. Because u all are cheaters fraud and useless. Go to hell i[censored] can't refund us then better beg in the middle of the road