[Resolved] Shop CJ — Not refunded my money as defective product delivered to me by shop cj | |||||
Dear Sir / Madam, My order no. is #[protected] I have purchased a combo of 10 Double Printed Bedsheets ( BlackPepper Pack Of 10 Double Printed Bed Sheets) form www.shopcj.com.When I opened the box there were 2 packs (5 bedsheets in one pack and 5 in other one). I was told that these bedsheets were made up of cotton but these bedsheets were made up of 100% polyester. These bedsheets were of zero quality.One pack was in horrible condition. It was opened before I opened the box by some one else and the plastic polythene was scattered in pieces. Two of these bedsheets were Torn from one side and some other bedsheets have dark stains on them. In 1 hour of delivery of the box, I have registered a complaint against it and registered a refund request. They told me to wait for 7-10 working days and we'll call you and pickup your box from your home and refund you through your bank account. But its about 45 days and there is not a single call on behalf of them and no response. I have paid ₹3098 for this. When I call customer care, they always say that we have registered your refund request and you will receive a call from our representative in 3-4 business days. It happened for nearly 10 times. No call from your company is being received by me. Sir / Madam kindly do the needful. I'm in an extreme dangerous problem. Was this information helpful? | |||||
Complaint marked as Resolved
Verified Support Mar 05, 2016 SHOP CJ Network Customer Care's response Hi Ajay, We’ve escalated this issue to the concerned team and request you to allow us sometime. | |||||
1 Comment | |||||
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+91 12 4430 6000
+91 22 4128 6000
6th Floor, Star CJ Plaza, Doctor DB Marg, Near Apsara Cinema, Grant Road, Mumbai, Maharashtra, India - 400007
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We have refunded the amount, Do check and let us know if you face any issues, we regret for delay.
Regards,
Shop CJ India