| Address: | Surat, Gujarat, 395003 |
| Website: | shopcj.com |
I have ordered Electric Tandoor from Shop CJ web portal on 23rd of November 2015. Product code for the same is 151465. Order number is[protected]
Company's courier delivery partner cheated both o[censored]s. On 1st Dec 2015 Tuesday, He denied me to deliver the product saying 'it is a exchange courier give me original first then I will give you exchange one.' I reported same at Shop CJ end on same day, executive didn't understood gravity of the situation and false promised me to deliver new product.
After 5 days when nothing happened, I called at Shop CJ customer support on 6th Dec and asked the status. On inquiring executive told me that product is already delivered, I made complaint regarding cheat of delivery boy. On that complaint when I called delivery boy he confiscated that product is at his place and is open because it is exchange product. He didn't have any satisfactory reason why product is opened at his place. I complaint same at Shop CJ end where ShopCJ executive told me not to except the product on 7th Dec. Due to fear of getting caught executive gave lame excuse and didn't give us any return confirmation. We informed executive at Shop CJ for the same, they gave us confirmation of not to worry much. From that 6th Dec to 8th Dec, I kept calling at ShopCJ for status of my refund but no body responded in proper manner. I kept on getting false promises that someone from complaint department will call me.
Finally on 9th Dec, by luck or chance one executive at ShopCJ called ShopCJ Head Quarter or Refund department who talked to delivery person. Executive got feedback from delivery person that product was damaged and will be returned to ShopCJ. Executive accepted that reason blindly, I tried to explain him how a delivery person knew package damaged if it was never delivered or opened by customer. On 9th Dec, I was again false promised that within 4 working days I will get my money back.
I waited till 15th December assuming some actions would be taken. But when I inquire once again on 15th, junior level executive told me problem is pending because I haven't provided bank details. I told that person about online payment I made for order. On which he was confused what to answer, he just made new complaint and gave me false promise for getting call from complaint department.
After trying to explain my problem for two days (16th and 17th Dec), on 17th Dec a refund department attended my call. First reason they gave me was product is not received at your end. I informed him that I never received your product so whether it is reached or stolen should not be my concern, after 15 mins of explanation he again false promised to return my money to my account in 4 working days.
I am trying to reach refund department for the status of the same for last two days (21st - 22nd). Junior executive doesn't allow me to talk to refund department unless I tell them whole story and after listening whole story they simply tell me we are transferring your call to senior / refund department, but call will go into endless ring mode, where no one is there to attend our call.
Please let me know whether ShopCj has any interest in attending refund request or not. If so then give me call on asap.
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