Shop CJ — Returning a wrong product delivered

bs1

Address:

Ahmedabad, Gujarat

I ordered a product on 15th June 2015 & got its delivery on 28th June 2015; but it was not the product I had ordered for. I contacted Shop CJ (Star CJ) and asked them to take the product back and refund my money; but till today (23rd July 2015) there has been no response from their side. They do not reply to the emails and every time on the phone they have only 1 answer that we will call you back within 2 days and resolve your problem. But there has been no call from them. I want my money back.

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Comments

SHOP CJ Network Customer Care

from Mumbai, Maharashtra

Verified Support

hi bs1, Request you to please get back to us with the Order ID if your query stands unresolved.

bs1

Hello,

my complaint has still been unresolved and the wrong product is still as it is as i had received.

Order No.:[protected]

hope to get it solved soon.

thanks,
Binjal

SHOP CJ Network Customer Care's response, May 6, 2016

Verified Support

Hi Binjal,

We hope we have resolved your issue, thanks for connecting with us, hope we get to serve you soon.

Thanks!

Regards,
Shop CJ India