Shop Clues — Defective & wrong product delivery

Address:	New Delhi, Delhi, 91
Website:	www.shopclues.com

I ordered one saree from shopclues that was online. What the image they shown on the internet, didn't send the same product . Even what they have sent it is having a big hole means defective also. When I called them & told about the matter then they asked me to complete some process through internet, I am trying to process for the last two days, but the link is not working. Again I called them but another way they told me but none is working. They are not solving the problem, just passing the time ...
I mean to say untill - unless they didn't get the money, they are calling us, but when money is collected, then the worst response. Please take any action .