Shop Clues — Money was deducted but item was not delivered

Address:

Bangalore, Karnataka

I have placed an order for LED emergency rechargeable light and i paid the amount through CITRUS wallet my money was deducted but order was not placed, when i was checking the status i observed that my order was not been placed, and i consulted shop clues they replied like it will be delivered but it was not delivered up to now i was placed it on 15 august, please help in this regard my order number[protected].