Shop Clues — No return of damaged product

I have place Kaff 4 burner cook top order to Shop clues on 5th Dec'15 & same arrived on 16th Dec'15 that too after i have personally requested the courier team. But When we open the box we find product is in damaged condition & i have filled return request on 17th Dec'15 with in 2 days as per Shop clues return policy. But there was no firm reply from shop clues till 23rd Dec'15& also no confirmation was there confirming delivery of prodcut & when i speak to Rayazudin (Senior customer care executive at shop clues) on 23rd dec he told we only entertain return when after our site shows product delievered so, once again filed return request on 23rd Dec'15 till date no call from shop clues side & no return pick was there. Today 26th Dec'15 when i contacted shop clues team they again told me to wait for some more time as merchant has not replied on there request till date Kindly support me in getting my money back
Reagrds, Saket
Mobile no. [protected]
Email- saket.[protected]@rediff.com