Shop Clues — Product Damaged - No refund issued

Address:

Chennai, Tamil Nadu

I placed an order with Shop Clues during the last week of Feb'14. The product that I received was damaged. I sent pictures of the damaged product as requested by Shop Clues. I asked for a replacement initially but they did not respond. So I had to get that product from a local store. I have been asking Shop Clues for a refund and take the damaged product from me. There has been no action taken yet. It is more than a month now. Customer service is pathetic. I asked for a supervisor. They said the supervisor is busy and he will call me later which never happened. The last agent to whom I spoke is Kuldeep and his manager's name he gave was Randvir. Not sure if these are even the real names he gave. Either ways a pathetic company about whom I failed to read enough reviews online before making the purchase. Request you to please help me with this concern.