Shop Clues — Product not received

Address:

East Singhbhum, Jharkhand

I ordered a dumbbell set from shopclues.com on 31 July 2015 ( order no[protected] I made online payment through debit card, but I still not received the product. when i call shopclues customer care several times every time they send a email to me that the next 24 to 48 hours I can trace my product in courier co. website, but I can't trace the product finally on 27 Aug I received a email that they refund my payment in next 7 days, but suddenly very next day I received another email from shopclues.com that the product was delivered by courier co. then I again call customer care they also say that the product was delivered, but still I have not received the product, but they have only given assurances but not action now