Shop Clues — Refund was not provided for a new product.

Jan 12, 2014

Updated by Shiva@103 One more thing.. i ordered on 4th of Dec and I did cancel the order on 5th of Dec itself by hearing the reviews of it and I got a call from Abishek Tyagi on 6th dec who is in Sales Department who promised me that the product will be checked thoroughly before ship it to me. After I receive still If I am not comfortable with the Quality I have 10 days time to Return the product. I reconfirmed it two times before I gave him permission to proceed the order. I spoke to him also and he denies that it cannot be taken back and provide refunded.. I asked a call back from Escalation Team but A Floor supervisor called me stating he is from Escalation Team and said he will verify the call made from Abishek to me since all the calls are recorded in shopclues.. The next day I called and he said the call recordings are not available since its an outbound call .. He also said he spoke to Abishek where he denied that he never promised anything about returning the product. He also said even If you want you can go to consumer court. I clearly they are hiding the call recordings and I dont think they listened it.. Here Seller sells the product to Shop clues for some money and shop clues will sell it by mentioning it some money.. So shop clues do not want to loose this money by refunding my product.. For sure they will pay this in consumer court..

Jan 12, 2014

Updated by Shiva@103 Shop clues does not have Toll free customer care number and they use a land line for customer service.. You know the History I called the customer support for more than 25 days daily and wasted my money more than 900 Rupees just by talking to you guys thinking that you will solve my problem.. The problem got worse than the resolution.. Even some supervisors behaved Rude to me stating if you want a product you should have checked first before you buy from us. You cannot say you don't like the product once you buy from us. We cannot provide you the refund or take the product back. It is not possible at all.. Every time I heard the same reply from the supervisor .. they asked me to contact Seller and Seller clearly said they can only repair the product for the refund I need to contact Shopclues.. Which I did many times but no use. Now I am using the same laptop from the past 3 days for my studies since I am tired hearing the same words from shopclues. I am also filing a case to the consumer court since they wasted my money around 1000 rupees by calling them and my time around 1 month for not providing solution.. Still they are not provided solution. There are many online website which is really good in providing solutions like Flipkart and Snapdeal.. Which I could have ordered than this local company(shopclues).