Shop Clues — Wrong info provided on website and cancelled product with out my confirmation

Address:	Pune, Maharashtra
Website:	www.shopclues.com

I have placed one order on shopclues website and paid 19 rupees for the product and got confirmation that your request processed succesfully Request placed on 23/09/2019 order no is 68972256 now on 24th /09/2015 got text message that your order is cancelled when i called Shopclues they are telling that your request placed with technical error so so we will refund your money but i am asking that i want the product whatever i requested but they are denying ...please help as these people are charging money and not giving product call me if you need more information [protected]