[Resolved]  Shopaaz.com — Problem due to refunding

Address:	285205
Website:	www.shopaaz.com

Dear authorities,
i have ordered redmi note 4 online at www.shopaaz.com on 4th of may they assure me to deliver the product on 9 to 11th of may but theyfailed even their product is not dispacthed on the 10th of may so i canceled the order and asked for my 100% refund as it was not my fault it was their fault beauce they cant delivered it on time .
now it bee a week over i was not refunded yet now. i have called on their toll free nm many time email them to their officail website but no response.
but on the day on which i canceled the order they sent me a mail it is as follows

Dear Sir,

We are really sorry to say you that our seller is not yet dispatched your order and we are got too many complains regarding it so we cancelled all the orders and refunded the money to of all of our customers. We proceeded to refunding the money because we are already broken our promise of delivering in time. So we are also refunding your amount with the cashback that is 5%.I hope you will realize our situation and be with us.Your money will be credited back in your account within 7 working days, depends on your bank.

With Apology

Team Shopaaz

[protected]

kindly do the enquiry and help me to get my 100%refund as it was not my fault .hope you will do the right

thanking you
deekshant garg

order num 101032
date of order 4 may 2017