Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
3814
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1260
down
766

Phone:
Phone:
up
1210
down
701

Additional info
Customer satisfaction rating
3%
Complaints
3814
Pending
0
Resolved
129
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (882)

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Xiaomi India Complaints & Reviews

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Xiaomi India — note 5 pro, i'm complaining about the service centre in kollam, kerala, india.

 Amal ajayan90 on Nov 16, 2018
I purchased this phone before 5 months from mi shop. The phones board damaged while charging because of short sarcute. I went to this kollam crevice centre for service. But they told me to get the bill of purchase. I told them the bill is not need for direct purchase handsets. But they denied my words then i return to my home to take the bill and when i came back in my motorcycle heavy rain and my phone box is get wet. Then i i came back to the center another staff came and told them that bill is not required for this type of purchasings and the took the phone for checking. And came back and said...
Complaint comments  Read comments Complaint category Mobile Handsets

Mi — dispatching defect products

 Saikrishna Somanchi on Nov 16, 2018
I recently bought mi poco f1 6gb 128gb variants from official mi.com. I got a screen bleed defect phone and got replaced and the new replacement mobile have a screen dent at bottom. Again i opted for replacement for second time. It is already 10 days from date i bought. No proper explanation from mi support and no proper mobile replacement. Such a bad service they are providing. Please do the helpful. My mobile number: [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — misguide and not response in well manner

 Rahulvishwakarma on Nov 16, 2018
Pl. Note i have mi mobile red mi 5a bought from db mall bhopal location in 17/06/2018, in nov-18 month phone getting black and white screen, i visited mi service center in jyoti complex iris spectra bhopal, after checking they declared that my mobile's mother board needs to change as it is damaged, i visited to another service center they checked and declared that no issues in mother board only need to change display folder and previous service center has treated my mobile as out of warranty as my mobile is in warranty period.

Pl. Explain why iris specrtra service center's persons...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — replaced product not delivered

 Kanika1401 on Nov 15, 2018
I had ordered redmi note 5 pro phone from mi.com, delivered product had issue in the reciever for which replacement request was raised.. Faulty product was picked on 6th nov and till now the replaced product has not be sent. When called at call centre... Agents are giving me misleading information and different agents giving different response... No one replying to mails or tweets. Neither they are refunding my money. Request your help for it is 15k product...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — a very bad service is mi mobile

 ravi agerval on Nov 15, 2018
Am purchase the Redmi A1 date 05/10/2018 but hand set 4g calling problem
i take this handset service in korba location vikash complex service center comment this bill not valid your hand set activation august so right bill proved other
why`s charges apply so pl z the solution other i have to take action.
hand set bill Already attached the mail
cs@filpkart.com,
vinaysingh@xiaomi.com,
service.in@xiaomi.com,
service.us@xiaomi.com
I bought Mi India as the number one brand of phone india. When asked about service from customer care, he said...
Complaint comments  Read comments Complaint category Stock Market

Xiaomi India — redmi note 5.phone band

 Inder Dolon on Nov 15, 2018
I have purchased mi note 5 phone. Its purchased date does not exceded 6 month, means it is under warranty. It kept bend means not straight. When i go the mi service centre office then they said that it is bend due to some weight in your pocket, means they said it is your (My) fault. So i register my complaint at your end. My mobile no. Is [protected].
The mobile snaps and service centre snaps is attached here with....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — about storage

 Yogeeta Mohan on Nov 14, 2018
Bought redmi 5A . In starting it was working well it has 16gb storage.extra I downloaded more than 3 apps and captured lot's of photos without any problem but now I deleted all the photos and uninstalled all the extra apps and defaulted apps too still it ain't working properly all the time it asks to clean stuffs sometimes camera doesn't work because clean message pops up .can you bring me back those pictures else fix my problem...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xiaomi India — blurry display

 Abhinav aery on Nov 14, 2018
I have redmi a5 it's display hot blur. When i visit service center they told me that internal display is damaged. My outer dipslay is perfectly intact but still they are not covering it in warranty inspite of no physical damage. They are saying its internal damage but still not showing it whether it's actually damaged or not. Kindly resolve it asap...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — money not refunded after unsuccessful delivery!

 Dhrubajyoti Singha on Nov 14, 2018
I had ordered mi a2 with exchange offer on 24th oct. Exchange failed due to minor scratch in the phone and they refused to develer the phone to me although i was offering the exchange value in cash. They said they will refund in 7-10working days. But today is 14th november, still didnt get the money. And in the app it says refund successful!! Help!...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi y1 lite phone burn under warranty but not good response services center & mi senior officer

 trickyseoexperts on Nov 14, 2018
First complaint |[protected]:48:13

I had purchased redmi y1 lite mobile which is of 16gb it has not completed one year and one day i was talking from mobile and suddenly the mobile get heated and smoke starts coming out of just beacause of it my mobile get burnt... When i take that mobile to service center then the people of customer care told me that i have to pay 50% of it then u will get a open box mobile which will be has not any warranty... Then i said why should i pay 50% payment when my mobile is in warranty period... This fault is frm ur side you have to give me a new mobile......
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xiaomi India — after sales worst service of mi tv

 Ghayas Ajmal on Nov 13, 2018
Hi,

Have purchased a MI TV from a nearby store and the product was delivered I did schedule for installation of the TV the MI company installation guy did not called or came for installation called their CUSTOMER CARE several day for approx 4 day now still no installation guy arrived and the TV lying box pack this is the service they provide.

Product deliver date 9 nov 2018 today date failed of 11 nov installation today 14 nov 2018 no news of installation so far ..

AND THESE GUYS SAY AT THEIR CUSTOMER CARE IVR ‘INDIA’S NO. 1 MOBILE COMPANY’
Complaint comments  Read comments [3]Complaint category TVs

Xiaomi India — I'm complaining about automatic enabling of headphones icon.

 Antara Ambardekar on Nov 13, 2018
I'm using redmi note 4 from more than a year and from a month or so the headphones are automatically getting connected even though i've not plugged them in. Due to this, i've to keep the earphones handy, just in case i've an important call to attend. I'm unable to pick up the calls without an earphone due to this issue and nor can i listen to music on speaker. Kindly look into this matter. Thank you....
Complaint comments  Read comments Complaint category Products & Services

Xiaomi India — the phones service taking too long and not getting a valid justification from the part of company.

 athi006 on Nov 13, 2018
I submitted my redmi 5 at the service centre in kochi on 2nd November 2018. It had several complaints like
1. Phones contact were getting deleted automatically day by day.
2. when I type and save, the punctuation marks were getting replaced.
3. fb profile picture of my friends was getting exchanged.
4. several contacts displayed in my WhatsApp were not shown in phone contacts.
It's not even 1 year since I bought this phone. I bought It on 20.04.2018
before the completion of 6 months itself, I had to visit the service centre, and the complaints weren't resolved....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — fraud call to order redmi note 5 pro in rs4000

 Shail522endra on Nov 13, 2018
I have got a call from mobile no.[protected] and he told me that due to successful promotion of MI at international level you mobile number is selected and said if you want to order Redmi note 5 pro it will cost you Rs 4000. So, I said OK. So, he told me to give nearby post office pincode so that he may deliver the phone to post office, I have given my near by post office pincode and he told me to collect from that nearby post office. After two days I got post office parcel no. from my post office I.e.EZ[protected]IN
But I am not confirmed whether it is phone or something else. Also I don't...
Complaint comments  Read comments Complaint category Unsolicited Phone Calls

Xiaomi India — fraudulently someone has ordered xiaomi mobiles from your store online

 Rajni Jadhav on Nov 12, 2018
Mobile booking made of Xiaomi company total 5 mobile by the fraud people may please stopped the delivery of the mobile that have been booked as he hav send the photo of booking done by fraud people as they have made fraud payment of Axis Bank Ltd, Tilakwadi Belgaum Branch Karnataka and also police complaint has made
From:Akash Jadhav
Mob:[protected]...
Complaint comments  Read comments Complaint category Banks

Xiaomi India — ordered phone not received till now

 Lakshmepriya S Prasanna on Nov 12, 2018
I am prasanna r from coimbatore, i ordered redmi note 5 pro on october24th. My order id: [protected]. Till now i have not received the product, i dont want the service anymore. I cant cancel my order as it says the order is locked. Pls revert my money back immediately. I have raised the compliant so many times. No one except customer care is just talking to me. No action has been taken till date..
Pls get this issue resolved and stop harassing your customers....
Complaint comments  Read comments [1]Complaint category Online Shopping

Xiaomi India — product not yet delivered but status shows it has been delivered and received customer

 Manjesh Mans on Nov 12, 2018
I have ordered a the xiaomi band 3 on https://account.xiaomi.com/ on 1-nov-2018. And made a payment of 1999 and order number as follows [protected] and i has been shipped by blue dart courier services with the tracking details [protected]. And after that i did not receive a calls for executives from xiaomi or blue dart and the msg appears saying it has been delivered. But till now i did not receive the product and i have raised the ticket regarding this issue to xiaomi as well blue dart courier services but till now there is no and update or any response from theier end please do check and...
Complaint comments  Read comments [2]Complaint category Other

Xiaomi India — mi makes false promises

 Thulasidaran S on Nov 11, 2018
I am raising this concern out of complete frustration i have gone through from mi & dealer where i bought my tv. Please find my details below.

Product name : redmi tv 4a 32 (Serial number 16938/[protected]
Dealer name : 2020 mobiles (Deal id cs[protected]
Invoice number :[protected], order id : [protected].

Let me give you a brief description of the issue. I made online purchase of the tv in bajaj finserv app and to my surprise it got delivered within an hour. I was so happy for the speedy delivery but that didn't last long.

I called...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — product faulty and not solved while under warranty due to whimsical reasons

 viranchi.shah@gmail.com on Nov 11, 2018
My mobile handset (Redmi 5) purchased less than 12 months, and still under warranty is refused to be serviced citing 'liquid damage'. Touch screen buttons are not working, and while service team delayed firstly due to lack of availability of spare part, later asked for 'repair cost' of nearly 70% of phone value. Upon explanation that phone has never been mishandled, they said yes, but it is only due to 'excessive sweat' and this is not covered under this.
This is just an excuse to avoid repairs. I understood while in gallery that a huge number of such handsets have the same issue and its...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — wrong information

 MuditGoel on Nov 10, 2018
Dear sir,
Today my phone model no 5a touch is not work that's why i went the service centre there gave me the wrong information that your phone parts
Main board, touch panel, is worst which cost rs. 5425.00, there i paid rs, 120.00 to checked my phone, but when i went the unauthorized centre there my phone is ok with normal service charge rs, 100.00......
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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