Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 4%
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4001
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1335
down
789

Phone:
Phone:
up
1290
down
719

Additional info
Customer satisfaction rating
4%
Complaints
4001
Pending
0
Resolved
141
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (939)

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Xiaomi India Complaints & Reviews

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Xiaomi India — miss guided by service center

 kumarkamleshgupta on Mar 23, 2019
Sir, dated 19/03/2019 my mi redme3sprime mobile was switched off automatically.when I did it on it was on but not for longer.then I reached MI service center situated at dhanshree tower-1 vidhyadhar nagar Jaipur.after seeing mobile set they reply me it has software updatation problem.i ask them to resolve problem . Then I was asked to wait for 1/2 an hour after waiting for 1 hour.i was asked that there is some problem in updating software, so please take the mobile set tomorrow.i said OK, but next day when I reached to take my mobile, they said that motherboard of mobile has to changed.Now I want...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — disappointed with the service provided at the service center

 mahasweta chaudhuri on Mar 20, 2019
I own a red mi note 6 pro. I bought it 2 months back. The receiver speaker is not working. I went to the authorized service center at kalyan nagar bangalore 4 times and they were not able to fix the problem. It's highly disappointing and frustrating to waste my time at the service center. The engineers are not able to solve such a simple issue.1 st time they said it was a software issue and fixed it. Within 7 days same problem. Nest time they said it was a hardware issue and need to be fixed but part was not available. Then when i went they said it was problem regarding setting fixed it again same...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — regarding delivery status update on mi.com

 nikhil2790 on Mar 20, 2019
[protected] is order number delivered to me on 14 march having bluedart tracking id [protected], but till date on my mi account it is showing as return rejected . Please mark it as delivered so that i can get invoice for which i have paid. Or please refund me my money if u cannot provide me with invoice.

Kindly do the needful immediately.
Nikhil
[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — about an issue with my redmi note 4 phone

 ankit2592 on Mar 20, 2019
Since morning my phone's battery decreased to around 20% as per usage & then it was switched off suddenly. After that i'm charging it but it's not getting charged instead it is automatically showing 50% charge & is stagnant at that percentage since today morning the phone gets switched on only when it's in charge otherwise immediately switched off....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — flash sale problem

 Anand Vs on Mar 20, 2019
I ordered your phone redmi note 7 pro via flash sale on 20/03/2019 from the flipkart app. It was added to card and i was sent to payment page. I paid the money and it was debited from my account. But when i went back, they said there was a backend error and the product was out of stock. Phone was very urgent and wanted that phone. Can you do anything about it?...
Complaint comments  Read comments [2]Complaint category Online Shopping

Xiaomi India — job sheet no. win 190314002123

 gselviganesh on Mar 19, 2019
I have handed over my mi phone to guduvancherry service center on last week thursday for display lines problem. But till now i have not received any phone call from the service center i have made direct enquiry in the service center regarding my mobile service status and they inform to take back my mobile without rectifying the compliant error and service person is requesting to take back the mobile in the same condition and is compelling us to close his job card with out error rectification.

Kindly solve this issue at your earliest.

Job sheet no. Win[protected]...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — mi note 5 pro receiver speaker and back camera problem

 aarsh desai on Mar 19, 2019
I brought note 5 pro in april 2018. I had very high expectations from this device but i am disappointed with performance of your product.

Once i had problem with receiver speaker. Problem was solve by service centre which was situated at kota, rajashthan. Now i had again problem with that same issue. Now they instructed me to go to same service centre to solve problem which quite impossible for me. Your good self claiming for global services, is it so?
I had many issue with my handset same was identified by you in your record. I have problem with my camera, receiver speaker...
Complaint comments  Read comments Complaint category Mobile Handsets

Mi — mi 4a pro remote not working

 അനു ജെയിംസ് on Mar 19, 2019
ഹലോ sir... My order no od[protected] this is mi a pro this tv remote not working. Your demo guy coming my home he open the box & he installed tv then he put 2pce aaa batteries then he will start but remote not working then he told pls complaint flipcart i already completed 2days before but anbady. No response what can i do sir nest step i want replace this same product same cost pls reply me thank you sir...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — received defective product

 manav650 on Mar 18, 2019
Sir,
I ordered a “redmi note 7 pro” yesterday, i.e., 17th March 2019 on Mi store usinng a f-code that I got.
Order No.:[protected]
I received the product today and found out it is defective.
The receiver of this phone is defective as it is creating unwanted noise during on call.
I want you to replace my product ASAP....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — battery drainage in mi band too fast and not proper customer service

 Bansari Joshi on Mar 18, 2019
I am facing issues related to bettery drainage for my MI BAND HRX. According to company, it should work for 15 days. But my band's Bettery drains out in 6days. I have also completed to customer service store. I have visited store several time to get replacement for my product. However every time they have provided me a defected piece. After passing through all of this I have complained in customer care number but they are just providing me a long process to follow every time. Not giving me a proper answers.
I am too much tired from all this process. Few days before I visited customer service...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xiaomi India — paid order of mi note 6 pro showing delivered actually not received

 Khushboopatel on Mar 18, 2019
I have ordered mi note 6 pro on 30 dec2018 but due to health problems and not having any smart phone i was unable to check but when i checked i saw it has delivered on 7 jan then i complainted in mi on 12 march there were so many conversations afterward today mi care people just says that your order has delivered on the address mentioned.
This is my problem product shows delivered but actually not received by me.
It is duty of xiaomi to confirm that the mobile has delivered to true person who has paid for it. Because i have paid 13, 999/- to xiaomi.
They didn't gave me proof...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi — battery drainage in mi band too fast and not proper customer service

 Bansari Joshi on Mar 18, 2019
My mi band's bettery drains in 6days. And they provide guarantee of 15 days bettery running. After 4-5 times replacement from the service center. Still I am getting defective product every time. After completing about my problem, they are not responsible. They just provide me long running process to follow, instead replace with fresh piece. When I went to service center their behaviour is not good. They misbehaved with me and also make me feel that I don't know how to use their product. Their product is working properly.

I am suffering with this problem from almost 1 year and now...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — asking to change display for warranty servicing of software issue

 midhungmv on Mar 17, 2019
My phone is not booting. It was showing the mi logo but nothing now. It has a crack on the screen which was developed when it fell down in the first week of purchase. I bought the phone (Redmi y2) on 30th october 2018 which means it is still on warranty. This is a regular bootloader issue which is seen on range of mi phones. I didn't flash it because it will void the warranty. But when i approached a service center, they asked me to change the display first for it to be serviced in warranty, which would cost me 3100 rs, whereas the website shows the price as 2199 rs for the same. I don't want the...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — redmi note 7 pro sale scam

 vksnain7 on Mar 16, 2019
1. I ordered mi note 7 pro 4gb variant on 13th march 2019 but my order got cancelled automatically and i was not given any f code or replacement i needed a phone instead of refund it is a # company now. I hate mi totally.

2. I bought f code for the phone on 15th march 2019 for redmi note 7 pro 4gb variant and ordered the phone it also got cancelled what the # yaar. Is this how you value your customer. I mailed 2 or 3 times just copying and pasting the same reply....
Complaint comments  Read comments Complaint category Online Shopping

Xiaomi India — mi tv 43 led pro

 shreyashsharad on Mar 16, 2019
I purchased tv from mi home and within one year pictures are coming in scatter it's in warranty, raised a complain to mi no response from them, they don't want to do the replacement and trying to proof it as a physical damage, constantly following through call centre and no update, i am staying in mumbai city, pls help tvin[protected]f11, token no r63823... I purchased tv in 22999 rs they don't want to do the replacement i am feeling cheated and frustrated, kindly urgently help...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — redmi note 4 failure multiple time in from last 6 month

 Swapnil Poreddiwar on Mar 16, 2019
Xiaomo type-read mi note 4 date of purchase:
25 may 2017 cost: rs 13, 000 old imei no: [protected] new imei no-
[protected] order no-od[protected] invoice no-update later under
Warranty:no complaint no (If any):woin[protected] problem details:customer face a
Problem that his product have a problem so he send his product to the service center they change
The motherboard but same problem persist again and again. Customer called that time for
Replacement but company denied. Now customer face a same problem that is motherboard
Issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — call from 9811088763 saying mi note 5 pro offers to you

 Ishwar Prabhu on Mar 16, 2019
I have got a call from [protected] and offering me a mi note 5 pro only in 4000. I doubt it but i said okay. She asked me for my nearest post office pin code and my address.
After few days i got a call again that my parcel are in nearest post office with the same number. And this time a guy calling to me that you have to pick that parcel and pay money for that before open it.
I denied him and he is trying to threatened to me.
Now tell me what should i do.??
I think it is fraud call and cheater call.
Beware of this type of call....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — display problem in redmi note 5 pro

 Atishraj on Mar 15, 2019
Redmi note 5 pro purchased in August 2018 through flipcart but now a round spot in right side in display is shown like rainbow. Photo already uploaded.
Please see the issue. I am not getting proper service in serampore, West Bengal for that issue. If possible, please replace otherwise solved the problem. It's look so bad. My handset was only 7 months old.
Mob. No. [protected]...
Complaint comments  Read comments Complaint category Banks

Xiaomi India — redmi 1s is in forgot my password locked

 Abhijeet99 on Mar 15, 2019
I have given my redmi 1s mobile to unlock mi password as i have forgotten the password. The phone is in the service centre with the bill and my i'd proof.. A week back but still these people are not able to unlock the phone and the service centre people are asking me for the mobile box.. My complaint is to xiaomi please look in to this my job sheet no is wxin[protected], i have also made my complaint to the customer care service centre, but they are also delaying from there side...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — redmi note 7

 Abhishek.gurani on Mar 14, 2019
I purchased the redmi note 7 on 11th feb from mi home around 9:30pm and the next morning i. E. On 12feb i started making call and whole day there was a problem that my voice was echoing on the other side and moreover it was overlapping and at a time my voice was not audible to the other side and there voice at a time is not audible to me.
I took the phone to mi service center and deposited the phone for there observation and took a roller (Redmi 4) from them.
On 13th feb i made the call from that roller phone given to me which support single sim volte and whole day it was working properly,...
Complaint comments  Read comments Complaint category Mobile Handsets

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