Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
3074
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
912
down
636

Phone:
Phone:
up
855
down
573

Additional info
Customer satisfaction rating
3%
Complaints
3074
Pending
0
Resolved
96
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India Complaints & Reviews

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Xiaomi India — imei number mentioned on motherboard of mobile is not matched with imei number printed on invoice bill.

 kuldeep_ei on Nov 22, 2017
I had purchased mi 4 mobile 6 months ago (06-june-2017). My mobile was not being charged from last 3 months. I had submitted mobile in mi service center - mgf metropolis mall gurgaon on 19-sep-2017. They told me that connetcor on motherboard was damaged & this phone will not consider under warranty while after seen mobile, none can say that it is physically damaged. So, i had taken photo of motherboard. When i have seen photos then i found that imei number mentioned on motherboard of mobile is not matched with imei number printed on invoice bill.
Imei number mentioned on service order of...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — no security

 Pramodss on Nov 22, 2017
I see there is an app called mi drop installed on my redmi phone.. How can you install it remotely after the purchase of phone? Without even asking the user permission. I am okay if it is there before the purchase and system pre apps. Why are you accessing my phone without my knowledge? This is a serious security breech from redmi.. I purchased phone by my money to not to install whatever you want and whenever you want....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — complaint against redmi

 Payal Prakhar on Nov 21, 2017
I bought a redmi note 4 on date 21-09-17 from flipcart. I was feeling very pleased to use it but unfortunately i was shattered by the misbehaviour of my phone because there were numerous problems in my phone. Many times my phone is auto functioning i. E. Camera starts by its own, song plays by its own qwerty starts typing letters by its own and even the phone starts dialing n connecting numbers by its own. For this very purpose, i went to redmi service centre and they updated my phone against the problem. I thought it was all good but unfortunately again within next ten days the problem aroused...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi unlock device

 Pyy on Nov 21, 2017
Hello xiaomi i am very glad. To tell you that your redmi 3s prime is very fantastic phone but i have to unlock my device from security for root purpose. I have unlock permission... But i don't have computer.. Please tell my how i unlock my device without computer.. Please... Please.. Unlock my device as i have to root access on my device please... Please... If you have solve my problem i will recommend this phone to more than 10 peoples.
Sorry only 10 because i not have many friends.. Xiaomi please help me...
Complaint comments  Read comments Complaint category Other

Xiaomi India — badly response

 rohitpandey88 on Nov 21, 2017
I am very sorry to say you that here in surat service center at vision service center they are treating customer very badly. I had to visited service center on 05/10/2017 with my note 4 phone with battery problem and auto restart problem. That time they said me that only update problem is their no issues with battery. But when i went yesterday with same problem. They again said me that update problem is their and update my phone. But after an hour same problem continue than i went again that time they said me battery problem. Just they want money from customer any how. Please take my phone back...
Complaint comments  Read comments Complaint category Unauthorized charges

Xiaomi India — mi protection for note 4

 mpk100513@gmail.com on Nov 20, 2017
I purchased online from mi store redmi note 4 on inv. No: 1486619704984320935 date 9-th feb-17 against order id [protected] with mi protection. since i faced issue of mic from begninging i contacted to mi service center thats why its mic repaired via mi autorised service center in ludhiana punjab, all the activities are recorded there. Now touch screen of my phone is damaged, and timely reported to mi protection team, and phone was with them since 12th nov-17, yesterday mi protection called me that your insurance claim is rejected because i have not updated iemi number to mi protection....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — the worst ever, arrogant, callus and what not

 mithun vijayan on Nov 20, 2017
Which service centre starts only at 10:30 am. Even when customers wait outside in sweltering heat, they conduct their internal meeting inside the ac cabin. Such indecency should not be tolerated at all. Then there is the service. You need to call time and again to know the status of the service. The smug watchman outside doesn't add to my comfort either.

To anyone who plans to buy xiaomi phones, i, the unfortunate owner of two xiaomi phones (One for my wife), please walk away as quick as possible....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xiaomi India — very poor mi service and amazon

 munnakuchu on Nov 18, 2017
Dear team
M booked redmi 4 mobile by amazon on 17 oct and amazon deliverer on 25 oct after 1 week my mobile is totally dead than m complane on amazon and mi but no any response amazon say, no my fault your return police closed talk to mi customer care and mi say talk to amazon for this complane. So pls consider this problem and replace my mobile or repair it....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xiaomi India — mi redmi note 4 mobile phone (i am facing problems when i am open file explorer.)

 Mukesh Vaza on Nov 18, 2017
In my redmi note 4 mobile phone when i am open file explorer at that time there are saying me "just a second" and here take 5 to 10 seconds. And then here are all open then second issue is categories have not seen any data value like (Images have 500, documents have100) but here seen 5 to 10 seconds image have 0 data also documents have 0 data so plz solve my issue. Here this issue saying this device is hanging....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xiaomi India — I'm complaining about electronic image stabilisation

 jhsaman99 on Nov 20, 2017
Please provide Electronic Image Stabilisation, Low light Camera improvement, Unlock Fm Radio, Improve Network catching capability via OTA update in Xiaomi MiA1 smartphone...
I'm facing difficulty in recording video since it was not stable...
I can't hear FM...
Sometimes network to goes out..
This is your flagship phone and you're not providing basic function..
Kindly provide update as soon as possible.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mobile network issue with redmi note 4

 gulabraoparit on Nov 17, 2017
Dear sir/ mam'm,

Network issue from last 2 months, mobile network showing full but when i

Call to any one get the pop of mobile network not available. Screen shot

Attached for your reference.

Kindly resolve my issue priority basis

Br,
Gulabrao parit.

[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — phone not switching on and heating up way too much

 Apoorva Bali on Nov 17, 2017
I am using redmi 4. So my phone, suddenly out of nowhere was working really slow and i tried to restart it... It's been more than 12 hours the phone does not power on and it repeatedly shows the same thing everytime i try to restart it!! And during the night it heated up way too much!! This is the worst phone. I have lost all of my data now... I'll have to take it to the service centre. It's heating up so damn much i cannot even touch it! The most terrible thing thaty data is all gone now. I will never ever use redmi phones and i will never recommend anyone to use this company's phones. They provide...
Complaint comments  Read comments Complaint category Electronics & Appliances

Xiaomi — all products

 laksh297 on Nov 16, 2017
Never buy earphones or and product from mi because every time their service is bad if by mistake or product didn't work they will declare as damage and will not exchange the product i wll recommend not to take any mi product i am really a big mad that i have mi phones as well as mi earphones because they never give exchange every time any defect or anything will say u will not get exchange...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xiaomi India — warranty problem

 Dillip Anand on Nov 16, 2017
Sir,
I am dillip anand m form chennai i am purchase redmi note 4 mobile on flipkart on 20/04/2017. Then one problem on my phone in mother board on 15/11/2017 i am going on service center in chennai egmore 16/11/2017 he said he is not covered warranty on mother board he is water issued problem told. He asked rs. 8500
Sir this my humble request i have 6 month warranty also. Please considered the problem my phone and any good solution. I am attached invoice copy and service center copy also for your references.
Thank you sir
My email: dillipanand82@gmail.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi — motherboard failure

 krish_340 on Nov 16, 2017
I put my redmi note 4 on charging with its original charger.
After some time when i checked my phone i discovered that it was not working. The very next day i visited the mi service center as my phone was under warranty. They told me that they won't cover motherboard under warranty and told me that it repair cost would be around 11, 030 rupees. I decided not to go for repair. Plus they asked me for another 118 rupees for service charge.
I am really unsatisfied with their services i bought this phone on 3rd of april, 2017.
I don't understand what was my fault in this i never...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — redmi 3s handset speaker not working properly.

 mahendra_jagrti on Nov 16, 2017
Dear sir,

Purchase january 2017, hand set detail & invoice attached.

Problem last 2-3 months. Contact jhansi (Up) service centre but not solve my problem, required rupees five thousand.

Kahte hain ki hand set men water chala gaya hai. Zabki aysa nahi hai, check kar sakte hain.

Please help me.

Thanking you,

Manoj sharma
Jhansi up
Mobile no. [protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — service centre engineer can't find fault

 Ąķ Çhąkąrboŕtý on Nov 16, 2017
I have mi note 4 it can suddenly off or hang and heating problem
Service centre engineer can do software
3 time but my problem is not solve.
And now service can take 1 month for mother board change service of mi is very poor so please don't purchase mi mobiles specially note 4 mi mobile also have blasting problem please avoid mi chines products...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — motherboard of redmi note 4 damaged by service centre

 bipratip54 on Nov 15, 2017
This is in further reference to my complaint on 14/11/17 against your service centre at hazra road - infotel. Today morning, somebody from your office called me and informed me that a mail had been sent to me acknowledging receipt of my complaint and customer care people would contact me by today. Neither a mail has been received by me nor any customer care people has contacted me so far.

I again draw your attention to my complaint as follows:
On 14/11/17, on production of my redmi note 4 device for necessary repairing to infotel, they informed me that charger connector was...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi 3s touchpad not working

 mitesh352 on Nov 15, 2017
I have purchase redmi3s (Gold, 16gb) vide imei 863583031001481, serial no.863583031001499, order id-od407794753730566000. Order dt.07.12.2016, invoice dt.08.12.2016, through flipkart, from sane retail pvt ltd and
Now from dt.08.11.2017 my screen touch pad not working, and mi service center at kothari milestone mall, malad (W) refuse to change touchpad, 2885756...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — didn't unlock my bootloader

 99Akbar on Nov 15, 2017
I have requested for unlock my boatloader but company didnt ulock my boatloader since 1 month ago my mi a/c id is [protected] i try every step mention to ulock bootloader which as but my boatloader didnt ulock plese resolve my problem fast i would like to tell you that my application for bootloader unlocking has been unanswered.
I haven't received any message in that subject.
I want to enjoy my device more so please unloack the bootloader of my device....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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