Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
4173
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1402
down
815

Phone:
Phone:
up
1355
down
739

Additional info
Customer satisfaction rating
4%
Complaints
4173
Pending
0
Resolved
149
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (978)

Xiaomi India Complaints & Reviews

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Xiaomi India — phone under warranty display problem redmi note 5 pro

 Kaluri on Jun 15, 2019
Its been almost a month now, since I have been chasing MI Care (Radiant) Service center, I have got display problem in phone and receiving speaker voice is too low, my phone warranty is going to end on 29/06/19.

Before visiting your service center, I take confirmation whether they have display in stock by the time they log my complaint the technician comes with excuse stating the display which they have has got some technical defects, will get new stock on Monday, so I observed their tricks time n again which has been going on for month now, today I also changed my strategy and handed...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — mi 4a pro tv

 Shyam Jhanwar on Jun 14, 2019
In your tv you guys are not allowing netflix and amazon prime app. You guys are saying tv is smart android tv. But you guys are providing only apps like hungama, zee5, hooq etc. These are all paid apps but not as good as netflix and amazon prime. I don't know if you guys are taking money from zee5 or hooq. I paid for the tv, i should be the one who should decide from which apps i should watch....
Complaint comments  Read comments Complaint category TVs

Xiaomi — poco f1..service problem

 Vincent Cruz on Jun 14, 2019
Hi..can anyone tell me what's the hardware reason for software not to load in poco F1.
I'm asking this because the service centre says so is trying to replace the motherboard which has no issues at all.
They also said that I have a charging slot fault which neither got replaced nor repaired. Again on my next visit they say it's display issues.
Regardless of the actual fault they keep on introducing new error with new estimated cost...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi note 6 pro

 shambhu kumar modi on Jun 14, 2019
I have purchased mi note 6 Pro in the month of November 2018 now the handset is not charged when i am going to service centre they said it is not under warranty cover as this is damp with sweat . they deny to service my handset.
address of service centre is: 1st Floor, Abrita Building, Court More, Opposite RL Palace Hotel, Asansol, West Bengal 713304
Hours:

My inovice no. and date 1248338,[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — not delivered the product and not giving refund as well

 praveen oruganti on Jun 14, 2019
I have been following up from past 11 days and don't see any response from Xiaomi for product delivery of order I'd [protected].

I have ordered product on June 4 in mi store app and Xiaomi promised to deliver by June 8.They are not responding now by looting my money.

Please help me to provide refund of 1499 at least....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xiaomi India — calling voice issue

 Darshan J. Patel on Jun 13, 2019
Dear Team,

I have been a voice problem for the past 2 months. When I'm talking in a call, I can not clear the voice of caller. The voice does not sound as sound as standard desible from the ear speaker. Every time i need to connect ear phone for calling purpose.
Also i have cross checked with other 2 handset about ear speaker voice at calling time but it's not match with good handset speaker's volume.

Pl find the enclosed purchase details and handset details for your reference.

Request to you, pl support and replace/check the defective part of...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — issues with my smartphone

 Apriyanshu63 on Jun 13, 2019
Sir, Here Aryan From Etah, Uttar Pradesh. I purchased Note 7 Pro .. after that day i mfacing Some Video Recording Issues in my Device. When I record videos in outdoors In daytime or even in night i face some lagging issues on my device. The device grown heated up Very Fastly. Xiaomi india is not doing amything about this problem. There is request to xiaomi to fix it As soon as possible. I have a sample below for lagging...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — poco f1 issues after submitting in service center

 Vincent Cruz on Jun 13, 2019
My phone was recently serviced in the xiomi service centre which was very well working but had a problem with display.
After the service I felt like they have tampered my camera and motherboard.
Now they say there is a mother board issue even after there is no such kind of water damage or their own approval after inspection in first service.
N they charge huge amt for it....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — ( currpted mother board fitt by company) &not replace my new phone redmi6(a)or not repair by service centre

 Nitesh Singh Kushawaha on Jun 13, 2019
Maine 11/06/2019 ko new redmi 6a phone liya shop se.. .maine Ghar par aker dekha to to phone ka flast/torch glow nahi kar raha tha.. Phir mai 12/06/2019 phone ko shop par return karne gya per shopkeeper ne phone return nahi kya...
Phir turant mai mi service centre gya par phir service centre ne bataya ki phone ka mother board kharab hai "mother board par pura jung lga hua tha".. Maine kaha to use change karo but service centre ne mother board change nahi kiya nahi phone ka flash repair kiya.
Phone ke mother board per company walo ne pani gira kar use aise hi phone me laga diya...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi tv 4x pro

 Nirmal Sundaresan on Jun 12, 2019
TV purchased on 20 May, 19, within 10 days i encountered screen issues - with lines/scoring on the LED screen. Reported the problem - technician came and confirm the panel requires replacement. Still waiting to hear from them by when would i get a replacement.

I am beginning to think MI - quality of products is poor and not as durable when it's compared to their competitors.

Gross mistake!...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — purchase phone in feb month ,now its not working

 jiyara on Jun 12, 2019
I purchase phone in month of February now suddenly display stopped working.
I took it to service center, they are charging rs 3500 stating physical damage and liquid damage.

phone was purchased three months before, hardly used (as i have one more phone of lenovo which i am using without any issue from 4 years) it got liquid and physical damage without being used..
there was small crack on up end side, but amazon guy told that is not an issue, but now because of that i am forced to pay money.

i am very upset with mi as i used hardly and now i am paying...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — mi band 3 ordered through ezee deal

 Binujosec on Jun 12, 2019
Mi band 3 buy one get one was shown in a online shopping site ezee deal. I ordered and the item delivered was duplicate. This will definitely tamper the good image of Mi . Mi should take a note of fraudsters tampering mi brand by selling duplicates. So many people might have got into trouble with this site ezee deals selling duplicate mi products . The shipping company was Masqlin Gadgets
Naraina Industrial area
New Delhi-110028

My order number with ezee deals was:[protected]

Expecting a quick action from your side

Binu Jose
Cochin
Complaint comments  Read comments Complaint category Online Shopping

Xiaomi India — mi led smart tv 4a pro 123.2 cm (49)

 Anuradha Srivastava on Jun 12, 2019
What a Pathetic Customer Service Team Mi. I had a purchased Mi LED Smart TV 4A Pro 123.2 cm (49) with Android on 23rd April 2019 from Seawood Central Mall, Navi Mumbai which wasn’t much used till 20th of May as I was travelling. Within the first 5 days of usage the Display Panel of the TV stopped working. I logged a complaint with Mi TV only to hear back that they can’t replace the TV as it has been more than a month that I had purchased it & it will take them 10 days to get a Replacement Display Panel for the TV(10 Days- Not sure from where they are procuring it). After waiting patiently for...
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi India — redmi mobile 5a power problem

 AANSH KUMAR RCM PUC BONGAIGAON on Jun 11, 2019
Redmi 5a mother board problem
handset does not power on .. Charging % shown while charging
redmi care bongaigaon saays handset is not in warranty.
Because battery was repaced 2 months ago under no warranty becaause of 8 months of purchase

please direct the redmi care bongaigaion to repaairr my handseet..
Purchase reciipet attached

jogender rajak
bongaigaon assam
mobile[protected]...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — complaint about mi service centre, north lakhimpur, assam

 Mickey7 on Jun 10, 2019
I've repaired my MI note 3(charging issue) at MI service centre, Lakhimpur, Assam. They've charged INR600/-, but when I asked for the GST Bill receipt, they didn't provided and said it will take a week. When I argued about it, They misbehaved. Next day the Mobile started having Network problem and also sound/speaker issues. I visited the service centre again and they said it would take 1hour to repair, I waited patiently. When the issue is fixed and mobile was handed over to me, I curiously asked about the problem and in reply they said the earlier component they replaced was not compatible that's...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — service center behaviour

 Hunny81 on Jun 10, 2019
Dear Sir/Mam,

I would like to inform you that I have purchased Redmi Note 3 on[protected] Pone was good and still in working condition but before 2 month ago phone battery was drained so I visit ODIGI service center sector 2 noida they ask to change my battery so I did
but still the battery issue happen again and now they said that you opened your phone from any outside shop.
and not changed my battery also they lost my SIM Tray and not accepting all the thing this is ridiculous.

Kindly take appropriate action and resolve my problem other wise I will...
Complaint comments  Read comments Complaint category Computers & Accessories

Xiaomi India — worst mi store's attendant attitude....

 ShivaPrasad HPC Shashi on Jun 9, 2019
Hi,
I wanted buy Redme Note 7 Pro... and went to Mi Stores but Glass door was locked and store was opened. I waited nearly 15min and store in-charge came and he did not what I want. he directly sat in counter from there he stared asking what was our requirement of me and others... he was not bother about customers and he started talking in phone and we try to talk but response was very bad... I request the concern person should take immediate action regarding this Issue... Thank You..

Store - Gopi Circle Shimoga - 577201, Karnataka...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — camera & youtube is completely not working after update

 Krishnamurarirajan on Jun 9, 2019
Hello...Really I Am Very Disappointment With This...Tomorrow I Update MIUI 10.3.7.0 After Update... My Camera Is Completely Not Working... I Try All Process... I Clear It's Data...After I Reset Phone... But Same Problem Detected...Please Help Me... When I Visit Service Centre... They Not Accept Phone & Say Company Send E-mail That Please Do Not Accept Note 7 Pro With This Issue... Now What Can I Do???...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — earphone are not working

 Prince Sayal on Jun 7, 2019
Dear team,

as i purchased redmi note note 7 pro i month before and it was working well in all aspects excepts i am facing a problem regarding an issue that my earphones are not working on this model and my mobile data i also not working .. this problem i am facing when i got a message from your company regarding the update of the newer version of your software, kindly solve the problem as we all (family members) are using mi phones we never faced any problem this is the first time i am fcing a problem hope to get it resolved too as soon as possible and our trust and goodwill of your...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — red mi note 4/ poor customer service in official service centers

 lkbkiran on Jun 5, 2019
I have given my handset to get repaired in xiaomi service center for screen break. Inefficient engineers here, were not able to fix the issue even after 2 weeks after taking an amount of inr 3500, instead, they damaged my motherboard. Now, they are trying to push the mistake at my end and give back my mobile without getting it fixed.

Initially, they said about testing warranty for 90 days. Now, they are not even considering the damage that they have done.

Moral: never give any xiaomi mobile for repair's in service centers. They just bluff you taking more money and...
Complaint comments  Read comments Complaint category Mobile Handsets

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