Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
3925
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1304
down
777

Phone:
Phone:
up
1255
down
714

Additional info
Customer satisfaction rating
3%
Complaints
3925
Pending
0
Resolved
137
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (917)

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Xiaomi India Complaints & Reviews

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Xiaomi India — provide poor quality of products

 20Bharat on Jan 22, 2019
Very very bad mobile in mi5 my mobile display is not good with six month old display is not working I will talk to customer care he is told ur mobile no warranty cliam so pls friend and brother don't by mi any model it's worst phone this is my request

Customer care executive misbehaviour to customers and using abusing language...Mi poor quality products plz listen everyone don’t buy mi headsets...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — refund not given order id 5180601166600449

 santosh7771 on Jan 21, 2019
I did 2 transaction for the order i attached image below on 1st june 2018 and the rrn number for both transaction is given
one transaction is by upi mode
and another is from debit card i visit bank they are sayiny the xioami not given any refund when i email to xioami they are saying visit bank so much problem i surfered please help me get my refund they are just providing arn number which bank refusing to gona work
my email id is santoshrathore1313@gmail.Com
and contact number is [protected]
please help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — cheated by mi

 2CoolCheese on Jan 21, 2019
When i was purchasing poco f1 i talked to the customer service about the screen bleeding and they told me that i wont be getting a faulty device but after i received the order the screen had faults (Screen bleeding) and i raised a replacement and after many days the replacement was raised and again i got the same faulty phone!!!

I was told that i wont be getting the same issue again and i can raise a refund and the return's team shafique azmat was so rude!! He was shouting at me and didn't even let me talk and he told me that there will be refund option when i was raising the first...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — pathetic service : order number 5190119314066741 [Resolved]

 Pradyut139 on Jan 21, 2019
Hello,

This is a pathetic service, booked an order on saturday.

From then there has been no action on this.. Only excuses i get when ever i reachout to them.

1. I cant cancel the order.
2. I cant change the delivery address
3. Your customer service team has no udpate on the order. Everytime excuse technical issue.

What the hell is this can you explain...

Team can somebody help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi 6

 Sunseem Sharma on Jan 20, 2019
I have purchased redmi 6 two months back. Phone stated me giving problem.. One day stopped working, when i have taken service center. They have denied the services. They were saying that it will not cover in warranty and only 30% it will be cover. They are just cheating customers. I have written mail to brand.. But they are not atall repling. Finaly i wanted to make a compain about them....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — bill not given after repairing the mobile

 Yogipoonam on Jan 20, 2019
Hi
My phone was broken on 6th jan i went to mi shop on 7th to repair mobile they charged me 3700 rs and bill not given they said your phone's battery is broken screen is broken connection is broken and they have taken my crystal cover as well
Please help me to get bill or my extra money back which they have taken
When i asked for bill they denied....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — handset related delivery status delivered but not handove my handset

 8739969696 on Jan 19, 2019
Very upset with the service. Submitted my in handset basic on 4thanuary 2019 of at your service center for repair but haven't yet received it back. Was assured by the customer care too but the complaint is yet to be looked upon.
The service is lodged under jobsheet no. Js[protected]. Expected return date was 19th january 2019. Complaint also lodged with the customer care but ni action taken....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi smart tv

 Hørñét Vmç on Jan 19, 2019
With an minimum expectation on amazon prime video and netflix ppl buy an smart tv, but mi failed in doing this..!
Am totally dissatisfied by this negative in this tv..!
Mostly the middle class ppl chooses the brand mi with a great trust on xiaomi..!
We had bought mi 55 inch tv, i am totally dissatisfied by this..!
We went fa different options (Lg, sony, etc) b4 choosing mi, but i liked the looks nd specifications on mi. So i bought nd been cheated by mi..! Say me an alternative now. Even i have reported to flipcart to, but not responding perfectly..!
Mail me the...
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi India — mi mobile exploded

 nehamis333 on Jan 19, 2019
I have redmi note 4 mobile and kept it on charging for 2-3 hours, when i check my phone then not even single percentage charge was showing then i opened back cover and it started fuming and burning then i threw my phone because i got panic. I tried contact to customer an submitted my phone to service center and they are saying it is customer induced damage so they will not help me..
My question : why is this customer induced damage? If for his safety custome r will definitely throw his phone and this response is very sudden.

Please look into this matter....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — redmi 6a side sim tray

 Ajay Podia on Jan 17, 2019
I went to mi service center to buy redmi6a side sim tray. They were saying we don't have the item right now. They were saying they have to order the item. They note down my number and told me that they will call within three days. I went there after five days and they were giving stupid excuses.

Manager name is rakesh
Mi store location is bahadurgarh.
Pin 124507

Please resolve this as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — mi service centre nishant infotech

 Keval Parikh on Jan 15, 2019
Had dropped the MI redmi note 5 and the screen broke. Replaced the screen at Nishant Infotech for INR 3362. Post the replacement the screen started to bleed at the edges and battery drained in half a day. I showed them the problem and they replaced it again but the problem persisted and so I showed it again and they replaced it again. This time the phone works fine. The experience makes me strongly believe that they had put counterfeit screens for the first two instances. I genuinely feel stay away from this centre. Cheats....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — defects mobile

 shafiq khan Eve on Jan 14, 2019
Dear sir

I have order mobile from flipkart on 9/12/18 and once i receive the mobile there was thin line on the display since after couple days i noticed to straight lines are expending day by day i have called the call support they asked me to do some trouble shoot which i did then it was not able to go as the replacement period was over it was 10 days as the line was so thin it was not visible

So i was been informed to visit to service centre
I went to your service centre in khar west mumbai srs telecom but as there was no part available i was been asked to...
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xiaomi India — I'm complaining about fraud by mi india.

 Haram Abbas on Jan 14, 2019
I'm finding a mobile phone online.
And suddenly i recieved a message by mi india so i read this he give me a offer and after that i'll do the full process to buy a phone fullfilled by me in my old xiaomi mobile.
And after that part i do online money transaction and save a screenshot but im not recieving any notifications or message by xiaomi/mi india so please you tell me who is responsible for this fraud....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — mi led tv 4c pro

 cirag on Jan 13, 2019
Recently purchased mi led tv 4c pro 80cm
Through amazon.in online on date 07 nov 2018 and from last 15 days i m facing problems software and hardware

I requested mi customer care people to replace led as i don't want to repair as it is brand new below is my complain number, give me some help as problem is getting worse

Dear mi fan, your tv repair is scheduled for jan 07, 2019 b/w 9:00 am - 12:00 pm. Job sheet no - tvin[protected]. You may reach out on [protected] if you require any assistance. Team xiaomi...
Complaint comments  Read comments Complaint category TVs

Mi — phone is not damaged but executive told damaged

 bhupendra bisen on Jan 13, 2019
Hi i bought mi phone recently 1 month but my phone is not working properly first day i checked mi store he said your phone damaged i said please tell me where damaged i checked 2 3 person they said no damaged executive told your mobile band not balanced so your touch is not working properly only 2 to 3 days working after not working i frusted mi mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — phone under warranty but company not accepting

 abhishek7860 on Jan 11, 2019
Recently bought a new redmi note5 pro 3-4 months back from flipkart, but it has turned out to be my biggest mistake
After 2 months of use, it started facing some issues:
1. It wasn't reading the dual sim
2. Fingerprint sensor stopped working.
So i went to nearest redmi official service center (D-3, 2nd floor, main, mata mandir rd, dr ambedkar colony, chhattarpur, new delhi, delhi 110074), but they said that there is some issue with phone's motherboard and it would
Cost you around 14k to rectify it. Also they told motherboard is not taken under warranty.
I...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — against of redmi service centre in krishna nagar

 Mitanshi Chaudhary on Jan 11, 2019
I visit to mi service center in delhi krishna nagar near hanuman chawk i was facing battery draining issue and they told me to. Change battery for rs 1400... And after that i m facing the same problem not even a bit improvement and now they are saying that maybe there is another issue in your phone then why they told me to change battery and i have been pay 1400rs for nothing...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xiaomi India — damaged selfie stick tripod delivered order no 5190102702993639

 Ranabir Joarder on Jan 11, 2019
While i received the order i found the box was not properly sealed and the bluetooth device was missing from the pack. This is highly unaccaptable.
Now while i am trying to replace or return this item, i am not getting any option for that. Also people from this company vare not responding for resolution regarding this.
Thanks,
Ranabir joarder...
Complaint comments  Read comments Complaint category Electronics & Appliances

Mi.com — refund status

 Meton Chandra Das on Jan 10, 2019
Sir i order an tv on mi.com bt due to unforseen problem i refused to accept asni request to cancel my order before shipment bt they didn't now from 26 dec 18 tv is with their courier partner n they r not refunding my money as i pay it through credit card i have to pay interest with out any reason many times i call them bt they didn't refund order id [protected] dt 18 dec18...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — second sim slot is not working when dual sims are inserted

 Aswathy Harikumar on Jan 10, 2019
The second sim slot of my redmi note 5 is not working when two sim's are inserted. The complaint is from the very first day i have bought the phone that is from 10/7/2018. I have reached the mobile store from where the phone was bought and i was informed that it is the trouble of the sim so i took a new sim but even after that the problem persists. When i took the phone to redmi service centre in kottayam i was told that my phone have liquid damage and i should pay for it but the problem with my phone is from the day i brought it and it is not exposed to any such situations to get liquid damage....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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