Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 3%
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2861
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
823
down
594

Phone:
Phone:
up
775
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526

Additional info
Customer satisfaction rating
3%
Complaints
2861
Pending
0
Resolved
90
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (630)

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Xiaomi India Complaints & Reviews

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Xiaomi India — xiaomi service centre earns money in warranty also, very cheap customer service centre neaver buy redmi phone

 Mukesh Chandigarh on Sep 22, 2017
Hello Sir/Madam
Myself Mukesh kumar (9625826545) bought redmi note 3 phone before 7 months ago.After 7 month its screen left to work but in this case also getting incoming call but not able to pick due to a minor problem which was a jack problem.
I went to TVS electronic ltd Chandigarh which is authorized service centre of MI.They said we will inspect the phone and charge Rs118 if any liquid damage.
Additionally Rs 177 will take for software password unlock.
These charges was in warranty so you can see what is MI term policy in warranty.
I said ok because i have...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xiaomi India — my phone redmi 4 is not delivered to me and i have paid all amount online

 deepak kumar9995 on Sep 21, 2017
I m sunil, i have ordered redmi 4 from my mi account 1709362520, order id 5170913773584762 on 13th september 2017 at 11:09 a. M.. I have already paid the required amount of phone through online payment, but the mobile redmi 4 is not delievered to me. Please return my all paid amount of rs.9000 or deliever my phone as soon as possible.
Do some quick action....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — damaged phone not getting replaced.

 Sukant Dash on Sep 21, 2017
Consumer complaint :

Order num : 5170908640961686

I purchased a "redmi 4" phone from www.mi.com/in website on 08/09/17. I got the order delivered on 11/09/17. When opened, i found there was a small dent/damage below the power button. So i raised a complaint (Incident:170911-015175) to replace. They were supposed to replace it within 10 days, but i am yet to get a call back reg the same till today....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — service centre is very few in west bengal

 motapravat on Sep 21, 2017
There are no service centre or collection centre at bankura district in west bengal. So we cannnot buy any product of redmi phone. Our nearest collection centre has in durgapur (Benachiti) which is near about 60 km from our district. We want to buy mi phone if we get nearest service centre. Please construct service centre or collection centre at bankura district in west bengal....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mobile handset charging for repair / not repaired under warranty

 Ruhul Patel on Sep 21, 2017
Redmi 3s prime mobile purchased through online amazon india on 03.02.2017. Imei no. 863582031615464 invoice no: 17171502074300352 this mobile was used under normal working conditions.in may 2017, the mobile has stopped working instantly. Repaired by mi service center at vadodara gujarat under warranty terms. The same problem happened to the handset in sept2017, submitted for repair : job card no. Sldin1709110000. Company refuse to cover under warranty and demand the additional charges. Company make the cheating to the customer. Company is not giving the proof for the damage....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi 4a 32 gb

 Dilshad8457 on Sep 21, 2017
I purchased mi 4a 32 gb from your mi home it has defect thatswhy i went back there from where i bought for replacement after 3 days and i was told that i should go to service center for doa i went 2 times your mi service center and 2 times mi homes i wanted only doa because of defect on sat in malviya nagar at service center they told me that their senior agent is not available so i should visit to center other day and on monday i visited to mg road service center and your technician asked only for updating software not open the device but they opened it inside and what did he do i don't know my...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xiaomi — screen replacement

 Musthafa Payapura Mohamed on Sep 21, 2017
My xiomi note 3 screen is broken. I went to calicut (Kozhikode) service centre after i was assured about availability. Climbing 3 stories and a lift out of service. A rude manager told me no spare and to leave my phone with him. He took my phone and connected it to his desktop without my permission. I refused to hand over the phone and came back. My screen is still not replaced....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — product not functionally properly. hanging issue

 Pushkar Saini on Sep 20, 2017
I purchase redmi note 4. 32 gb on 15 feb 2017 by flipcart.. After 2 month phone not doing function properly (Hanging problem).. So i snd phone at service centre mi store ahmedabad - memco (Gujrat) but service centre employee return to my phone after 5 days doing reset only... So after 1 month its doing function vry bad & hanging problem vry much... I also complaint at customer care.. My complaint no. 170904007548 but not found any solution.. Pls help me.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — regarding activating my mi account

 kabirr on Sep 20, 2017
After the phone gets reset i am not able to activate the device because it requires to login to your mi account. For once if i say i forgot my password i immediately logged into mi account through another device and reset my password but all in vain the mobile device doesnt accepts that password. And this is the second time i am facing this problem....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — worst experience from xiaomi service center (barrackpore).

 spandit413 on Sep 20, 2017
I visited digitech mi service centre barrackpore on 19/09/2017 at around 4:30 and my problem was regarding camera (Redmi note 3). I waited for almost 3 hours and when they returned my mobile i found there was a scratch on the camera lens. When i complained they completely denied the fact that they had done so rather they were saying it was there before they took the mobile and even saying i made this. When i started arguing they said i had no proof to blame them and started behaving in an uncivilised manner and insinuated me. It was a disgusting experience. I would not recommend any one to go there...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — used and incorrect product received

 Ali Waris on Sep 20, 2017
We ordered an xiaomi capsule headset from the mi app. Order # 5170905548212725. We received a package on 7th september 2017. When we opened the package it was well packed and there was no capsule headset. Instead inside the capsule box there was a old and used headset which was kept inside. We took pictures of the same and made complaints to the customer service and the incidence # 170908-002409. I have spoken to the floor manager mr. Veeranna, tl - karthick and many more.. However according to them the pic which i have sent seems to be a used box and i was told that my headset will not be replaced....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — job no gc 17900070914

 Sanjeev1964 on Sep 19, 2017
This is hardly 2 month old new pioneer p7 grey phone, completely dead one fine day, lodged complaint since 13/9 still they could not import mother board (Such a large company do not have a single mother board as spare??) i do not know how they are managing their services, the shopkeeper told they will replace it on the spot but i am running around pillar ro post...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xiaomi India — no job sheet given and also lying

 Prem20172018 on Sep 19, 2017
I don't know why they ask money for warranty period and also they don't provide me job sheet. Very worst performance in theni mi service center. My mobile display is blinking but all them shows fine i m also working in service. They lie me that your display in is problem and they charged 2400 rs. I want the proper answer from xiaomi. And also i want what they fill in job sheet....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi 3s prime was fired slowly and blasted

 Ashok Kumar4103 on Sep 19, 2017
I purchased mobile xiaomi 3s prime in december 2016, my phone. It is in warranty. While it was with me it suddenly blast and somehow battery swells and comes out at evening of august 2017 because of that my finger also little bit burner main thing is bangalore xiaomi service center they refuse to accept first, how they can refuse it?? Somehow i convey them to accept but also according to them xiaomi will not repair the same. I claim for new phone or refund my money that is 10000 rps. Yet they did not took any action i ask them for refund my money. I request you to take action and have punish xiaomi...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi 4a got damage mobile

 Hilal Ahmed Khan on Sep 18, 2017
I have purchased mobile from mi store online and received damage mobile and they have replacement facility but they do not provide that replacement famility
Still im facing problem it did, t resolved it provide very worst service. I will suggest u to do not buy any product from mi store online. And also im not getting any proper feedback from their side....
Complaint comments  Read comments Complaint category Credit Cards

Xiaomi India — mi a1 restarts on receiving calls

 jayendran MS on Sep 18, 2017
I bought a new xiaomi mi a1 from oxygen store @ palarivattom jn, eranakulam, kerala. It works fine when you have a very good signal but the moment you try to receive a call at a low signal area it just restarts. So basically we cannot receive any calls at home if the signal is bit low. I went back to oxygen showroom expecting it to be replaced, but to my surprise they said they will send it to mi service center and fix if it can be. I had bit of argument them with but without much choice i left my mobile there. I called them in the evening to get the status, the response was bit of a non-sense,...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — phone restart and touch compliant

 Pranav Pranavam on Sep 18, 2017
My phone is restarting without my permission and touch is not working after locking phone in sometimes.
The restarting problem is very disgusting for me this is the 4th mnth after purchasing this phone. I want a clarification for this problem. Touch problem is also a major problem because when some one calls to my number i can't attend the call due to the touch problem. Please resolve this as soon as possible. Otherwise i want to change this phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mobile phone not working

 Mohammed Moin Shaikh on Sep 17, 2017
Hi team,

My name is moin shaikh
I have bought redmi 3sprime from flipkart in august 2016 order date 10-08-2017after 2 month i started facing battery issue, the battery was getting drain very fast for which i visited your service center thrice and issue got resolved
In the month of april phone sensor stopped working fro which agaion i vsisited your service center
On 27 june 2017 finger, print scanner stopped working and charging issue, lcd issue which was resolved but in the month august the issue started again by mobile phone lcd screen is not working
\
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xiaomi India — redmi 4 mobile

 neha chaudhary26 on Sep 17, 2017
I bought redmi 4 on 25th may 2017 from amazone. From last 2-3 month i was suffering problem with phone. Touch was not working properly, phone is going to hang continuously, it takes more than 8 hrs to charge the same. I was getting problem from the set provided by amazone. Please resolve it on urgent basis. I am having problem from the same device....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — mi note 4 issue in software and hardware

 ravish mistry on Sep 17, 2017
Reminder 2

Dear mi team,

With respect to trailing mail and poor service from your centre meanwhile i got call from mr. Madan shanbhag (8067486601), but he is not able to reply properly against to my describe problem and can't give his contact, office address, employee id, superior contact for further escalate problem. Even didn't give direct contact where i can call back.
Further he told in terms of threat to do every thing what i can do.

Dose this way to serve and revert to customer?

Let me have replacement else i have to move...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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