Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 3%
Submit a Complaint
3685
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

TwitterFacebookLinkedInGoogle+Youtube
Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1173
down
735

Phone:
Phone:
up
1100
down
674

Additional info
Customer satisfaction rating
3%
Complaints
3685
Pending
0
Resolved
124
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (832)

Xiaomi India Complaints & Reviews

Sort by:

Xiaomi India — sector 18 noida service center

 hitesh srivastav on Aug 20, 2018
Dear Sir/Mam,
I m very Disappoint, I called this service center no one is receiving my call after 5-6 times they turned phone switched off every time they are doing the same thing and i went to service center earlier no one respond properly to the customer no one educated staff both are illiterate MI is a best company but those types of service center is going to down reputations on MI, so kindly attention this very seriously

Thanks & Regards...
Complaint comments  Read comments Complaint category Mobile Handsets

Mi — mi tv display not working after 40 days of purchase

 sri_ni on Aug 19, 2018
I have raised a complaint regarding display panel not working more than a two weeks ago, till now no action taken on that. I have purchased it 40 days ago only and not even enjoyed better viewing experience. I haven't get proper response from service team. When ever i called them, they said only one thing that they don't know when it will be resolved. Even when sevice engineer visits my place and gave temporory resolution only.

Product is getting repair again and again. I am annoyed all this process and i strictly adhere to return of the product and get the amount i paid for purchase.
Complaint comments  Read comments Complaint category TVs

Xiaomi India — my parcel not received me from last 8 days

 Sunil Pare on Aug 18, 2018
I have purchased new charger for mobile on 11.08.18 by paying online payment. But upto today that parcel not delivered to me. Parcel tracking number is [protected]. I have tracked this parcel which shows that consignee out of station from yesterday, but actually i'm at my home from last 8 days. Due to unavailability of charger i'm facing much more problems for charging my mobile. Therefore it is requested to deliver me my parcel tomorrow itself....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — used product received

 cjpatel on Aug 18, 2018
I was order mi note 5 black 3 gb ramand 32 gb rom on 08 aug 2018 and order number is [protected]. Product was delivered on 11 aug 2018 02:11pm. Parcel was in good condition but phone box was seal pack but when i open it and see that phone is already used by someone, & also find sand on camera and phone was rub on uper side. Within 10 minuit i called to customer care and he told me click 360 side photo and send to service.in@xiaomi.com, i send it & they was contact me on 14 aug 2018 & told me your attached photo not open so please resend we will contact again very soon. I was send again & they...
Complaint comments  Read comments Complaint category Mobile Handsets

Mi India — mi smart tv

 srinivas sv on Aug 18, 2018
I purchased mi smart tv 43" in the month of 13th aug, 2018. But as per company policy within 24 hrs installation will be done, but still passed 5 days no one call for installation, i call more than 10 times they saying wait 24 hrs. This is not good manner to treat customer. I received token no: b[protected] but still no one come to service, but they are not responding properly and insulted me. This is to bring to your kind notice to resolve my problem, otherwise i will approach legally. Yours sincerely, sinivas s v, chennai...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — I got trapped in one of your sites

 Shireen Alam on Aug 17, 2018
Respected sir/ma'am,
I am shireen alam today in morning 8:30 am i have ordered mi a2 phone from www.mi-india.net and my transaction was done via paytm but now there is no details about my order when it will come or not i have been trapped through this fake website what to do can you please help to get my fund back any helpline or no plz help plz🙏...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi service provider in shahjahanpur

 Farman16 on Aug 17, 2018
There is big mistake to mi. Shahjahanpur mi service centre services is very bad.all the customer are not satisfied to their service.may kindly requested to u change the service and sitting experience holder people in a service centre...
I m going to mi centre for mi mi note 5 pro problem they are telling to me is maderboard problem then I was asking why motherboard problem they are not answer to me..
Again I going to mi note 8 problem of software they are again tell me maderboard problem...
They are not experience holder please imporve your service......
Complaint comments  Read comments Complaint category Mobile Service Providers

Xiaomi India — redmi note 4, service center denied warranty.

 Nik Baghel on Aug 17, 2018
Mi service center delhi, denied service warranty of my phone, when i submitted device it was working except network issue, afterwards they returned my device by saying that its out of warranty just because there was no warranty seal placed. And now device is not working anymore.
After a month of purchasing whole motherboard was changed by service center. (I guess they forgot to put warranty seal or this guy at service center tampered my warranty seal)
I have been using mi devices from last 3-4 years or may be more and now am really annoyed with this kind of behaviour of service center....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — redmi 2 prime spare parts service.

 Thomas Mulan on Aug 15, 2018
Purchased online in bombay 3 year back
Developed charging problems 1 year back
Purchased another battery last year online through ebay with various guarantees. Battery did not function bulges after few months.
Service centre says battery production stopped. Redmi 2 model discontinued. Spare parts mtg discontinued.
Now phone found to have mother board defect.4500for motherboard of phone costing 7000. How do people buy and use xiaomi products with highly unreliable spare supply system.
How govt. Of india is allowing this....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — redmi y2 phone damaged by itself but no replacement is given

 negi dalip on Aug 14, 2018
I bought a redmi Y2 phone which was damaged just after only one and half month while changing the sim. Its shape was tilted from straight to around 35 degree. Now, mi people are not ready to replace or refund for this even if I have told them how unsafe or dangerous this could be for people. This could cause damage to my body.

I am completely unsatisfied with this phone and customer service too.

I think mi people should take decisions above their policies when it comes to safety. They just keep saying that they can just replace as this is only what they can do, but...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — do not giving payment refund yet.

 Hitesh Nimavat on Aug 14, 2018
My order number for mi note 5 pro is [protected] and i have payment of rs.14999/- through tez app.. Transaction (Google id) id is : cicagkd80lictq and upi id is :[protected]. I have screen shot of all transaction. Payment deducted from my account and also credited in xiaomi‘s account even though xiaomi asking to payment and my order canceled.

Xiaomi customer care said that we didn't received your payment. Now want my refund soon in two or three days or deliver red mi mi 5 pro phone.

It happens with me twice. On 30 of march 2018 also i suffered same before....
Complaint comments  Read comments [2]Complaint category Online Shopping

Xiaomi India — selling a fake products

 Mohitr45 on Aug 13, 2018
I have purchased a mobile from mi store laxmi nagar, new delhi and person said that you have buy a earphone with the mobile it's a compulsory thing and i purchased the mobile with earphones and after that this earphones is fake product and this is a copy earphones and this bad thing i really loose hope this company this company selling fake products and really fake company....
Complaint comments  Read comments Complaint category Electronics & Appliances

Xiaomi India — complaint about mi store

 Meenakshibanoeiya on Aug 13, 2018
Yesterday i visit ur near mi store in jhansi city uttar pradesh...
Jab mai aapke mi store mai apna mobile dikhaane gayi to waha jab unko dikhaaya to unhone mujhe bola ki mere mobile ka motherboard kharaab hai or display kharab hai or service charge le liya 120 rs..
Lekin jab maine apne mobile ko bahar dusri shop pe dikhaaya to unhone bola mjhse ki aapke mobile mai kewal touch ki problem hai motherboard ki nahi.. Unhone mujhe bataya ki aapka motherboard poori tarah se sahi hai... Mera mobile poori tarah se kaam kar raha hai kewal uska touch kaam nahi kar raha hai... To mai mi store...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — mi led tv 32" repair

 Srini Vash on Aug 13, 2018
Dear sir,

With reference to service order: tvin[protected], dt: 16/07/2018 & complaint no: woin[protected], day before yesterday i have given personally my 32" led tv to service center (Service engineer no: +[protected] & they charged rs. 10, 300/- for display replacement stating that there is an external damage.

I have not been provided any invoice for that & also not given any old part. When i asked for invoice, he told that there will not be any invoice for this & after insisting for invoice, he brought one report stating that display has been replaced.
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi India — redmi 5 pro

 r,p,choudhary on Aug 13, 2018
Booked redmi 5 pro on friday dt. 10.08.2018 through on line. Till now i. E. On 13.08.2018 the phone is not delivered to me. A message from your delivery courier is received that your mi.com. Package with delivery awb[protected] will be delivered today. When i asked delivery boy mr. Amit mob. No. [protected] to deliver the package on or before 5 pm he is annoyed on me and said that i will deliver the package when he wish.
This is realy a bad attitude and not tolerated. If i will not get may package on or before 5 pm today please treat my order as cancelled and arrange to return my full amount...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xiaomi India — not given refund

 singhtikam on Aug 12, 2018
Last 1 month goes but not given my refund amt. 5999/- only.
i many time calls but not proper response. i need by amt immediately.
My Product was lost but refunded and says please wait more time.
i can't wait more. pl. give my amt immediately.

Order Id = [protected]

Tracking Id =[protected]

Complaint No. = WOIN[protected]

Tikam Singh...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — battery drains out very fast

 Thota Ranjith on Aug 12, 2018
Sir i bought the red mi note 5 mobile on 10th may 2018 just three months two days ago. Mobile battery has been drying very fast even at times keeping it aside without using. While watching you tube or browsing it is draining too fast. Red mi note 4 is far better than this. Its battery life is nice. So i bought this note 5 with high expectations.
I am really disappointed. I don't want this mobile anymore. I am getting irritation when i look at it.
I want replacement of this mobile.
Please help me out....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — service problem in warranty period.

 Amalraj R Rajendran on Aug 11, 2018
Dear sir/madam,
I purchased mi note4 on 21/09/2017 from flipkart. Invoice no - faba6q[protected]
I am satisfied much more with it's performance. The battery performance is poor from[protected]. I raised complaint in service centre no - xmin1569 and they replace the battery on free of cost.
After replace the battery i have problem in display. Display become dark frequently than i gone to the same service center and raise complaint. They without saw the phone and told this is the display problem and told outer panel one of the corner is loght damage so we can not change the display...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — 55 inch tv

 Suvsumswa on Aug 11, 2018
I purchase mi tv from flipkat on 7.6.18 but they denied to servicing due to over ten days, then call to mi for servicing and they replace my tv. Again my tv is not working within warranty period and we send to mail for servicing and they not agree for servicing. W e suffering from problem for long time. Mi send very bad product. Unfortunately we buy this product. So you are requested to you kindly solve my problem at an early date.

Suvendu biswas
[protected]
Suvsumswa@gmail.com
Midnapore
West bengal...
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi India — tv

 Poonam Mehta Mandeep Nahar on Aug 11, 2018
An order was placed for tv and 2 accessories on jul 17, later i had called on the same day to cancel the order # is [protected] but the executive told that the order cant be cancelled now because it has already been dispatched. So, they asked not to take the delivery, so that the order will be cancelled automatically. Then again when i called mi customer care, they told delivery company returned the product on jul 27, so the refund request was initiated on jul 27 which is 10 days from order date. Today when i had called the customer care, they are asking to wait for 8 to 10 working days.
Complaint comments  Read comments Complaint category Credit Cards

Recently Discussed

(0 minutes ago)
Klothes Kafe
Not received product
(1 minutes ago)
Klothes Kafe
Order not received
(1 minutes ago)
Reliance Bigtv
didn't receive the set top box and didn't receive my rs.500 too
(1 minutes ago)
Sphere Services
harassing, fraud company
(2 minutes ago)
Klothes Kafe
Refund/ order

Featured Complaints