Xiaomi India Customer Care
Xiaomi Technology India Pvt. Ltd.
Customer satisfaction rating: 4%
Submit a Complaint
4538
COMPLAINTS

Xiaomi India Customer Care

Xiaomi Technology India Pvt. Ltd.

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Address
Indiqube, 1st Floor, Marathahalli ORR, Kadubesanahalli
Bangalore South
India - 560103

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1539
down
864

Phone:
Phone:
up
1517
down
796

Additional info
Customer satisfaction rating
4%
Complaints
4538
Pending
0
Resolved
168
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
Sun09:00 am - 06:00 pm

Xiaomi India related photos (1076)

Xiaomi India Complaints & Reviews

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Xiaomi India — mi 55 inch led hd tv

 Sp4pawar on Nov 14, 2019
Dear Sir,

We are regular customer of MI products, we have been using MI phones since a long time (purchased during flash sale on flipkart and amazon). Seeing the great quality of products, we had purchased a MI 55 inch LED HD TV in June 2018.
We were very happy with the product, its affordable price, and amazing features. I am aware of MI brand before it was launched in India.
We had lodged a complaint for our TV on 2nd Nov. My token number is R248320 and repair happy code 743283. The display of my TV was not working.
Being in warranty for display panel, a new...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — mi tv pro 49 inch

 Bobcally on Nov 13, 2019
Hi MI Team,

This is Sureshbabu purchased MI TV Pro 49 inches last Jan 2019.
A month ago i am unable to share the mobile screen to the TV and lodged the complaint to the customer care centre at my location. But still the issue is not resolved and no proper response from the technical team. This is the worst experience i have ever got before.

I recommended my friends and collegues to purchase MI products.
But i am not getting the proper response from the MI technical team and still my issue is not resolved.

Hope this message will reach the...
Complaint comments  Read comments Complaint category TVs

Xiaomi India — mishandling of my newly redmi k20 pro. .

 Kumar500 on Nov 13, 2019
My name is ravi kumar. My no. [protected].
Mobile - redmi k20 pro.
I bought my new phone on[protected].
When i gave the mobile phone to service care (Bhagalpur, bihar) on[protected] to resolve the problem of my blinking display, your technician told me that we submit the mobile phone without the screen guard. So your technician take out my newly phone screen guard and submit my phone and told me that it will resolve in 4 to 5 days. At that time my screen was in excellent condition. And after that when technician return my mobile phone on[protected], no problem was resolved and...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi — service not support

 Esakki Aathimoolaperumal on Nov 13, 2019
Dear sir,

I bought mi tv from flipkart 6 month before my tv get slow and display problem i complaint to mi and also flipkart both are are escape from their responsibilities

Two days before i also requested registed complaint to mi their sent one service executive he will reboot but problem till continue i totally upset mi products he very cheaper from market in price some way he very cheaper his service also i need replacement even not complete 6month their try to convince my warranty period after that i will affect worst experience from mi products also flipkart
Complaint comments  Read comments [2]Complaint category TVs

Xiaomi India — redmi k20 handset

 Amal VT on Nov 11, 2019
While am traveling on my bike i gone wet by heavy rain and my phone was in my pocket. When i reach home and take it from my pocket it was gone to power off mode. I tried to switch it on, it made on but suddenly swiched off, and it started restarting again and again. I rushed towards near famous mobile shop called image (Nilamboor branch) it seemed that it was filled by water, inside the camera also (Nb:it is splash proof and water proof (Company says such). I realised that it is not good to not cleaning it. After cleaning it they said that there is a shot circuit on battery and we need to change...
Complaint comments  Read comments [2]Complaint category Products & Services

Xiaomi India — abnormal sound from the pop up camera in redmi k20

 maddys5006 on Nov 10, 2019
I recently purchased a redmi k20 and there is abnormal sound comming from inside the pop up camera. Two weeks earlier i bought this phone, but don't know why such sound is coming from the pop up camera. A 'brr brr' sound is heard when it opens and closes. Generally a sound of motor is heard but this is bigger than that. Cannot understand what the sound. Please give some fast assistance....
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — note 5 pro update

 sheeba dileep on Nov 10, 2019
Hi, the recent miui update which implements face recognition is not adhering the privacy laws. I have never provided my face recognition information to the mobile and yet it was able to recognize my info with me even granting any permission. This is an infringement on my privacy and my property. I wanna know how you too permission from me to data mine my information i was explicitly cautious not to provide any such info to the comapny...
Complaint comments  Read comments [3]Complaint category Law & Civil Rights

Xiaomi India — not repairing mobile phones

 Gautam37510 on Nov 8, 2019
I have a redmi note 3 which is around 3 years old. I visited the service center and they we can't repair this phone because we don't have the components and they gave me a number of a local mobile phone repairing shop and said he will repair your phone. That local shop guy charged me 3 times the repairing charges. The service center employees and that shopkeeper are working together and sharing the profit and looting people. Please take some action on this. And they did the same with one other customer who had a redmi 5 device, i saw this happening on my own...
Complaint comments  Read comments [3]Complaint category Employees

Xiaomi India — recently purchased redmi note 7 pro

 Thippesh Kumar on Nov 8, 2019
It's been not even a month.. Mobile is not in working condition due to hardware and software issue.. Mi service center is very worst in bangalore location. On 6th nov 2019 i visited service center in marthahalli and informed the issues.. Later they told need to update the os and they didn't fix the issue with in 24 hrs... And 7th nov 2019 around 6 pm i visted to service center then they started working to identify the issue... Later around 7 pm they given the handset but again facing the same issue then they are telling now it's motherboard issue.. And they don't have specific date to fix the issue.....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — refund

 Imran kalavania on Nov 7, 2019
Order Rejected: Your Order No. [protected]/AWB:XMIP[protected] couldn’t be delivered and hence it has been cancelled. Refund of amount Rs.11999.00 will be shortly initiated.

Ye msg aaya tha mera oder cencel huva uske bad abhi tak refond nahi aaya he mene bajaj se peyment kiya tha abhi bhi muje bajaj ke emi ke msg aa rahe jo chiz muje nahi mili...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xiaomi India — redmi note 7 pro.. lose the network after some time

 Rudhra gupta on Nov 6, 2019
Hi,
I am mani gupta from bathinda i visit 4-5 times on mi service center regarding my issue i.e. my mobile shows cross sign and mobile tower become disabled. I show this problem many time to service center they every time apply their software and till the problem is not resolved this happened 5-6 times. Now i am totally unsatisfied regarding the mi service and my phone gives problem every time.. You are requested to resolve problem otherwise change my mobile.
Thanku...
Complaint comments  Read comments Complaint category Mobile Handsets

Mi — refund of cancelled product not received

 Irfan.Unique on Nov 6, 2019
I ordered Redmi 6 Pro Black (4GB+64GB) on 2018/10/19 at 18:29 from mi app and paid the money through my Gpay (Google Pay) and my order id is:[protected], but because of long delay in the delivery of the product I cancelled it on 10/12/2018.
After that I called to to mi care so many times
(With following Complaint Nos:
1. WOIN[protected]
2. WOIN[protected]
3. WOIN[protected]
4. WOIN[protected]
)

they kept telling me that the refund is successful even I shared my bank statement to show that the refund is not deposited in...
Complaint comments  Read comments Complaint category Mobile Handsets

Xiaomi India — mi trimmer - with clip not working

 sathishsaka on Nov 5, 2019
Sir, mi trimmer has shown fake ad to buy its product and gave wrong instructions about its product.
Actually the trimmer has not trimming a beard with clipper except 0.5mm trimming without clips.
So i need to return this product through amazon. It gave 10 days replacement but i tried my return policy has not accepted by amazon. I bought on 23.10.19...
Complaint comments  Read comments [4]Complaint category Electronics & Appliances

Xiaomi India — mi led tv4a

 SUNIL TELANGE on Nov 4, 2019
Dear Flipkart
Sir My name is Sunil Balasaheb Telange. I purchase MI TV4A on 17oct2019. Product deliver me on 19oct2019. And TV install on 22oc2019t at 3:00pm. 4-6days later TV is Automatic on or off. On 28oct2019 my TV is Automatic Off No indication or any Light is there. On dated 28oct2019 I Complaint MI customer care They says fill From and take appoiment On dated 28 I fill form and take appoiment on 29 Oct2019 12:00-3:00pm. But no engineer will come. I tried to call back MI customer care they says our engineer meet you. I take oppoiment on 29oct2019 but engineer will come on 2 Nov 2019....
Complaint comments  Read comments Complaint category TVs

Xiaomi India — lipsing problem between audit and video through bluetooth.

 subhashhinledtv on Nov 4, 2019
I have purchase mi 4k 4xpro 55" led alongwith mi soundbar from mi store modi nagar (Up). When i see channel through airtel dth, then i felt big difference between audio from mi soundbar connected through bluetooth and vedio of led tv. I complaint and mi authorized engineer came to my home, but he could not resolve this problem. Therefore you are requested to kindly look into the matter and provide the solution of lipsing problem between audio and vedio....
Complaint comments  Read comments [2]Complaint category TVs

Mi — redmi note 7 pro refund request. [order id : 5190924655490218 ]

 Girraj Pahariya on Nov 4, 2019
Hi, I have ordered a RedmiNote7 Pro phone form MI on 24th September and returned it since I ordered some other MI phone. Order ID for the same is [protected] and it's been confirmed from there agents thrice that product is returned back to the warehouse and according to there policy refund will be granted once product reaches to warehouse. I bought the same phone on EMI and paying EMI from last 2 months for the same but didn't get any refund. When I spoke to the customer care they says that they have raised the refund request but no one is bothered to refund....
Complaint comments  Read comments Complaint category Mobile Handsets

Mi — repair/replacement part not yet fixed it's been 15 days

 jimeetshah141188 on Nov 4, 2019
Hi
I had purchased mi tv on 14th july 2019. On 18th october 2019 i had complaint about mi 49 inch tv sound crackling issue. The engineer visited and registered for the replacement of the part which will be fixed in 2-3 days. It had been 12 days but no call from the engineer or the mi staff service so i called mi engineer he said your part isnt yet come, call mi customare care. I called mi customare care they said your part isnt come yet, it will be received to us by 31st october 2019. Then on 1st novemeber mi engineer called and said your part is received it will be fixed today. O said ok....
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi — redmi note 7s

 8182raju on Nov 3, 2019
सर आपको अवगत कराना है कि मैं 28.10.2019 को रेडमी नोट 7s का मोबाइल खरीदा। इस मोबाइल में प्रॉब्लम यह है कि यदि कोई दूसरा व्यक्ति मोबाइल पर फोन करता है तो उसको डबल आवाज सुनाई दे रही है जिसमें हर प्रकार से देख लेने पर भी कहीं से सही नहीं हो रहा है।...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xiaomi India — pathetic experience with mi tv customer care executive and service

 Rajneesh321 on Nov 3, 2019
Hi mi,

For last 3 days i have been waiting for technician to come to my home. I have raised compliant on 30th october and got time slot for 3 to 6 pm for 31st october with token no. R244466 (See attached screen shot) but technician did not come on 31st october. From that day onward everyday i have been calling to customer care and renu enterprises (Vendor) and they are giving me false commitment every time and i did not get resolution yet,

It is 3rd november today and no action taken by customer care and renu enterprises. I am still waiting for technician to come...
Complaint comments  Read comments [1]Complaint category TVs

Xiaomi India — faulty redmi note 7 pro

 Roopali Shukla on Nov 2, 2019
I have received faulty phone of xiaomi and i went to service centre 2 times in a month i its been only one month and this is the 2nd time i went to service centre. I asked for a exchange had word with so many customer care people no one provided solution to me. Service centre people said they can't exchange a phone. I want to replace my phone. Please look in to the issue...
Complaint comments  Read comments Complaint category Mobile Handsets

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