ShopCJ — extra 200 charging

I request all the customers that shop cj is a fraud company and harassing them because of their fault. I have ordered product on 24 july which was defective they have taken 999/ +200 =1200 for that. When the product was defective it is their responsibility to send at my place with any extra money e. G. Delivery charge. After having conversation on the phone as well as on mails i have a conversation with cse anuja as well as shagufta khan cse many times they send mails also. I told them various times that i am not going to pay any single money from my pocket for the replace order they had my money 1200 with already they have to adjust it with that money. This was not my fault. When i talked with anuja she told me i don't have to pay any single money or delivery charge as my money 1200 is already with them. She said yes it's their bloody wording and told me to inform the department to do online payment while ordering my replace product so i did the same but they denied it. From that time onwards they have start ignoring me by not replying my mails i tried my best but the shagufta khan send me a mail informing me that they have already given my 999/ through coupon but not given 200 rupees. They are shameless ridiculous and # but then also they are not helping me out and taking 200 for the delivery charge as i paid it earlier. They don't have self respect at all and a big fraud. They didn't help me out. Today i have ordered my replace product then also charged me 200 extra for the charges. They are big # and kept my bloody money with them only for their fault and torturing the customers from 7months. God is there watching everything the company shopcj have to pay for this. They keep their own words and solve the issue. It is a loss for me they will never understand the customers feelings at all. It's my money got stuck not theirs. They are happy that i have paid extra money very shameless company. They got extra money instead of having my money with them. God will curse them for this. They don't want to provide the solution that's why they started ignoring my mails. They are hurting the feelings of customers i went it for 8 month then also they are # only. Mere paise pachenge nahi. They are not doing their duty properly. Anuj he is a manager was very rude and the staff also. I always pray their company is not trustworthy at all. The mental trauma which i gone through is really not easy at all. They don't have any right to take extra money for their benefits for their fault. None other company do this because for them customers is right and make sure they never trouble the customers