ShopCJ — extra money

Shop cj company is a worse company. They are not serious about their service and don't keep up their word. They are not replying my mail which i send it to them. They are making fool and not serious about their reputation of their company.. Previoualy i ordered and paid the amount of 1200/ but the product was defective and returned it to them. Now they have send me the coupon of 999/ to order the replaced product and informed me that tell them to do online payment so that i do not need to pay the delivery charges. When i informed them exactly they are not listening properly and told me that i have to pay the 200 extra for delivery charges. Why should i pay extra money as a penalty to them when i have paid previously. Product was defective it their right to send the replaced product. Why i should suffer i mailed to them but they are saying they will not help me out. They are purposely harassing me but not resolving the issue. I want to finish the matter immediately. I just want my replaced product. Its their fault and i have paid the amount then why should i suffer by paying extra penny. From 5months onwards they are harassing me and still not matter is not resolved. They will never understand the pain from which i am going through. I will not calm down because of their stupidity. They are shameless and rude. Why your site is showing it is resolved not the matter is not resolved. They are ignoring my mail and telling me they can't help me out of this. I am not going to give any extra money to them when i have paid 1200/.