ShopCJ — matter is not resolved till now

I have send many mails to them but they such a crap and shameless company didn't send any response from their side at all. They are purposely taking lot of time to not solving the issue fast. It's my hard earned money which i had given it to them for the product with the delivery charges. Product was defective so i returned it to them and they have given me the coupon of 999/ instead of 1200. When i was having a conversation with cse anju and many people they are saying me that i can place the order just inform them about online payment so that i can't pay the delivery charges and immediately i called them twice but not taking the order and telling me to pay the delivery charges of 200. The complaint department is not informing them about our conversation. They do not stick with their own wording at all. The anju cse told me they will call me back not didn't do that. And suddenly after few days they have send a mail that they couldn't help with out without any self respect. I have send various mail afterwards but now they rascals not replying only and avoiding me. Why should i pay them extra money from my pocket when i have paid. The coupon which they have provided having expiry date. I am irritated, frustrated and how should i calm down when my money is their with them. I don't know when it will sort out. Already the matter have taken 7 months and wasted my time, energy. They are big rascals and # and don't care about their customers as well as the company reputation. Enough is enough and why your site showing it is resolved when it doesn't resolved. I am not going to pay any extra money and solve my issue immediately if you have any shame