ShopCJ — no solving the matter from last 7 months

Till now no reply have come from there side they are useless and not trustworthy at all. After providing various details about the product with code many times with my number as well as through mails then also they always make excuses that they don't have any details in their system i mean it is ridiculous. They are not even bothered to solve the issue immediately. They never respond to my mails. They are enjoying the benefits with my 1200/ which i have paid it to them but again they want 200 rupees for the charges which i will never give it to them as i have paid it already to them. They don't have dignity, self respect, and not even care about their reputation at all. They always harassing the customers as they are paying the money. From last 7months they are traumatized me a lot by not replacing my product. They told me to again place the order with the coupon of 999/ with expiry date so i did it as they had conversation with me and told me to inform them about online payment so that i willl not have to pay the delivery charge which i had paid it to them 1200/. The complaint department never co - ordinate with them and inform them about the conversation to them. They are like i am stealing money from other house. This is really not done. Instead of solving the matter they are avoiding me my mails. My money got stuck with them not theirs but they never understand and say they can't help me out. They are # i don't have any patience at all i just that matters should end fast.