ShopCJ — Product not delivered as mentioned by the Agent

Ordered 2 trousers worth of 999 as per the order placed agent cloth material is Cotton but delivered pollster very cheap look. (order no:[protected]) several times called and requested for replacement or refund.it is been more than 2 weeks now and no one show up until now.
after several attempts, customer service manager saying it can not be refunded/exchanged. This is really Fraud.

I need quick action on this.