ShopCJ — Shoe Order with Shop CJ

Address:	140603
Website:	www.shopcj.com/mall/index.htm

I have ordered a pair of shoes (Vostros) from Shop CJ website on July 30, 2016.
They have delivered me lower size (UK - 6) of shoes to which I raised complaint to return and send me the correct size (UK - 10).

Order Number : [protected]
First Date Of Delivery : August 16, 2016
Mode of Payment : Cash On Delivery (COD)

Return
Date when raised complaint for Return / Exchange : August 16, 2016
Date Product reached back to Shop CJ : August 23, 2016
Way Bill No. : [protected]

Till now there is no confirmation on email / phone about the product being sent again.

When we called the customer care, we had to wait for literally 15 minutes to talk to a senior guy who then told us that your product will reach in next 4/5 business days. We have called them thrice (3 TIMES) and heard the same response from Customer Care.

Can we have some status on this case from Shop CJ ? Please guide me there a way to complaint against Shop CJ in consumer court.