| Address: | Ghaziabad, Uttar Pradesh, 201014 |
| Website: | www.shopclues.com |
I need this sofa (Order id:[protected] to be returned (Return id: 4763200) and everyone id lying so that this order can not be returned and i am thinking what kind of service is this they lying so that it can not be returned.
This sofa is not even close to what is specified or i must say shown, its not in solid wood, its color is dull blue and most importantly the product i have received is dirty it has stains at places and i don't need such a product.
And i specifically asked for right had side sofa, called, written so many times and asked for right had side sofa, and i have received email from their customer service who has assured me that this sofa can be used both right hand and left hand side so believing to this response i have ordered it still i have received left hand side sofa which is of no use for me.
I want to return it as it has stains at places and i don't want to keep it and want my money refunded.
I am completely disappointed with the customer service, its so hard to reach and if somehow you reach you will receive automated response for 30 minutes call back and that rarely happens. Secondly i raised return request and it got rejected and no one was even bothered to inform me, no call, no message, no email, it was just cancelled and i proactively called to check the status.
Now i raised a return request and while raising the return i don't know if it was technical issue or there was some word limit due to which i was not able to write my complete issue and i realized that and after few hours i have updated the comments with my complete reason for this return and i have dropped few emails as well but my return request was rejected just with the first reason i have given no one is bothered to look on other updates and no one is concerned to talk to me before rejecting it.
This is not end of story fortunately i was getting call from seller (Tezerac) and he was understanding my concern and was ready for return. The number of that person is : [protected] and he is from tezerac. But as he was not able to see the return request which is cancelled by the customer service of shopclues so the seller was not able to process the request.
Now i am unable to understand when seller is fine with the return then why you shopclues is not approving it.
Secondly i have again got call from the customer service of scopclues and the lady there said that she talked to seller and seller is denying the return on the other hand i am talking to seller and i am getting calls from him and i am chatting to him (Chat proofs are attached) he is accepting the return then why is your customer service is saying that seller is denying the return? Is shopclues is lying or are they are trying to say i am lying?
Seller is fine with the return see the chat proofs that i have with seller his number is [protected]. This sofa has stains on it and seller is understanding and well as he is understanding the style of sofa is of no use for me and i can not use it.
I have saved the number of that person by the name "sofa" (See the screenshot of that as well). The number of that person is : [protected] and this person is from tezerac.
Please see the chats and in the chat as well as over the phone the is person from (Tezerac) has accepted that they will pick it.
And see the pictures of stains (There are more stains but have taken 2 pictures which is sufficient to show it has stains) as well as this sofa will not fit in my house.
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