[Resolved] ShopClues.com — 1tb - external hard drive | |||||
Defective product received. Order no.[protected]. Product wd my paasport 1 tb hard drive. I immediatly logged a complaint on 16h november. Return id : 5227850 Product received doesn't not get detected on the laptop/ pc, i have tried it on various pc's. The hard drive is faulty and doesn't get detected anywhere. Shopclues has not yet arranged any replacement, they have asked me to visit one service centre in andheri which is 1.5 hrs travel for me. Also having to visit a service centre for product replacement is no where mentioned on the shopclues return policy. The cost of the hard is 4199 /- i have received a faluty product after paying the amount. Despite of calling 10 times i haven't received any money refund yet from shopclues, and i am not able to use the product as its faulty. I request a refund for my the product. Was this information helpful? | |||||
Jan 24, 2018 Complaint marked as Resolved Thanks to Consumer complaints. Shopclues gave me a refund and picked up the hard disk. It only happened after i register the complaint here on this platform. Shop clues was not taking any action earlier. ShopClues.com customer support has been notified about the posted complaint. Verified Support Dec 13, 2017 ShopClues.com Customer Care's response Dear Aboli, Greeting from ShopClues! We regret the predicament you were put through and would like to inform you that we have escalated your concern to our Support Team. You will be contacted within 24-48 hours for further proceedings. Regards, Team ShopClues. | |||||
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+91 12 4441 4888 (Customer Support)
+91 12 4466 9777 (Merchant Support)
Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
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I have received only 2quantity ordered 3. Also damaged. Raised complaint & refund on 9th. But as of now no response from shopclues. I want to proceed legally. Pls.
Greetings from ShopClues!
We are deeply apologetic for the trouble you were put through.
Please note that your concern has been escalated to our Support Team and you will be contacted within 24-48 hours for a further course of action.
Regards,
Team ShopClues.