[Resolved]  ShopClues.com — 30 mins waiting time customer service shopclue

Address:Chennai, Tamil Nadu

I have spend one and half hour to speak with shop clue customer service .Very very worst system .1st called waited 30 mins line connected while start to speak disconnected, 2nd time also the same & staff mic is not good lot of noise disconnected.

3rd time no proper response & way of speech is not good .

After ordered we have to wait more than week for delivery, after one some merchant said no stock refund or send whatever product they holding stock not send which ordered .

Shopclue no proper channel to esclate any issue .Only one number for all .By mail too much day they take for reply

Shopclue never share seller contact number details at any point of time . Be carefull, before order note these all issue .
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Customer,


We sincerely apologize for the inconvenience caused to you. We request you to share the order details with us so that we can get this checked & revert. For other assistance, reach us at shopclues.com/help.


Regards,
ShopClues Support!
Dear Sir,

Thanks for your respond .My Order no is 19602575 .Ordered on 1st Sep 2014 - Time 1.54 PM .
2nd & 3rd Sep your system shown Merchant little delay, from 3rd Sep Time 2.07 PM showing Processing - Ready for Dispatch .
But today is 5th Sep - time 5pm .yet not shipped .

If this product no stock at Merchant means your website must to show OUT OF STOCK, But till your system showing IN-STOCK .

if i ordered before 3PM, other online shopping website arrange despatch same day and product will reach next day or one more .But Shopclues Sellers always very very slow .

If I called Shopclues customer service we must to wait minimum 30 to 40 mins to reach your representative, They also checking checking only your system no contact with seller .for checking they requesting 48 Hrs .too much time for all process .

Finally after ordered at Shopclues, Customer spend money & waiting for more than week for delivery & spend money for phone calls .

This is my second bad experiance with Shopclues .same think happened in my earlier order[protected] also for Electric Lunch box month of May .Finally after few weeks wrong product shipped then after one month Shopclues cancelled my order refuned, all my time waste with shopclues .

Pls correct all the issue, Shopclues will be 1st possition, otherwise name going down .

Shopclues well wisher,
Satheesh.M

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