ShopClues.com — Asus Zenfone 2 Laser ZE550KL

Address:	Hyderabad, Andhra Pradesh, 500055
Website:	shopclues.com

10.10.15 Hyderabad Dear Sir, I had ordered for Asus Zenfone Laser ZE550 KL model with shopclues.com online on 23.09.15 (worth Rs. 9, 800) . I was delivered a Asus Zenfone Laser ZE500 KL model on 30.09.2015. Asus Zenfone Laser ZE550 KL is 5.5" mobile whereas Asus Zenfone Laser ZE500 KL is 5" mobile on 30.09.15. I had brought this fact to the notice of Shopclues.com on the 30.09.15 night and I had been provided with request ID 2074484. After that till date no action has been initiated till date. I had contacted the customer care about five times and they would say that it is underprocess. Today when I have seen the status in the shopclues.com status it was showing return request closed. Again I contacted customer care they were telling as though the request was resolved. After I explained the whole story they said they look into the matter. I had spent about 500 rupees for contacting customer care, which they say is toll free (which is actually charged) apart from the great mental agony. Customer care people are just telling that problem is being escalated and problem will be resolved within 48 hours but nothing takes place. Sir kindly look into the matter for early replacement. For which act of Kindness I shall be grateful to you. ( Edge infotel Pvt. Ltd. Invoice No. EDGE/HR/15-16/00939 dated 24 September 2015 for an amount of Rs. 9, 800/-.) The image below (which has 2 items) is showing what I have received (first item) against what I have ordered (second item). Thankyou Sir, Balasubramaniam.V