ShopClues.com — Blocking money, poor customer support

Address:282010
Website:Shopclues.com

I ordered a product on shopclues.com on 29th october and till date i havent received my ordered product.i have mailed them so many times but a auto generated message comes and no further proceedings occur at their end.
I even requested them to just cancel the order if they cant dispatch it buy yet no reply.
My money is blocked with them for almost a month.customer care team dont reply to the mails and i have been a regular customer of shopclues, earlier this thing never occured but this ecperience of mine was a blunder.
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    26%
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    Resolved
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    ShopClues.com Phone
    +91 12 4441 4888 (Customer Support)
    +91 12 4466 9777 (Merchant Support)
    ShopClues.com Address
    Building No. 112, Sector – 44, Gurgaon, Haryana, India - 122 001
    View all ShopClues.com contact information