[Resolved] ShopClues.com — company rejected my return request

rajeshbhiwani

Address:

Gurgaon, Haryana

I hv ordered for jeans pack of 4 pcs on shopclues.com.
My order id is[protected]
Bt i received only one pc jeans.
3 pcs were missing.
When i complain abt this on shopclues.com. They asked abt images of packing. Recd one jeans pic.
After 7 days they rejected my complain saying that they hv sent complete 4 pcs jeans..
They rejected my retrun request.

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Apr 24, 2019

Complaint marked as Resolved

ShopClues.com customer support has been notified about the posted complaint.

Mar 16, 2019

Updated by rajeshbhiwani Further i want to say you that my product was covered under buyer protection

Verified Support

Mar 18, 2019

ShopClues.com Customer Care's response Dear Rajesh,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused to you.

Trust our representative had a word with you regarding the return of your order. Our team is working on your concern and will share the next update to you within 24-48 hours.

Best Regards,
Team ShopClues

Mar 18, 2019

Updated by rajeshbhiwani No word by ur representative
Js repeated previous message that has been told to me that cnt entertain my complain...

Mar 19, 2019

Updated by rajeshbhiwani Shopclues still denying to accept my return request..i m abt to loose Rs 2000 ..becoz i online purchased from very very cheat & A fraud co.

Verified Support

Mar 19, 2019

ShopClues.com Customer Care's response Dear Rajesh,

Greetings from ShopClues.com

We have investigated the matter with our respective team and found that the complete product 'PCL Marketing Pack of 4 Men's Multicolor Slim Fit Jeans' against Order ID[protected] has been delivered to you in seal packed condition after proper quality check.

Regretfully, we will not be able to assist you on this.

Best Regards,
Team ShopClues

Mar 19, 2019

Updated by rajeshbhiwani Hello forum
This shopclues co is cheating with me...i hv paid Rs 2000 for only one jeans

Verified Support

Mar 23, 2019

ShopClues.com Customer Care's response Dear Rajesh,

Greetings from ShopClues.com

Our sincere apologies for the inconvenience caused to you.

As informed you earlier, the order has been delivered to you in seal packed condition after a proper quality check.

Therefore, we may not be able to fulfil your request. Requesting your patience here.

Best Regards,
Team ShopClues

Mar 23, 2019

Updated by rajeshbhiwani As i told earlier i received in sealpack bt not complete product