[Resolved]  ShopClues.com — complaint against misbehaviour of an employee

Hi, I am Bipasha Mukherjee.I got a call from one of your employees telling that I have got second prize in some kind of a lottery which your company has conducted.I asked hum for some time to ask my family and I shall inform him later. Later on I called him up and denied the prize and after that I got a confirmation text from your employee telling me of cancellation of the prize along with that there was some kind of personal proposal.
After that he called me up again and i was furious and insulted him still after cutting the call he texted me something more and which is truly annoying followed by 7 rapid calls to which I didn't reply.
An employee must be talking with their customers professionally but this employee exceeded all his limits. Our conversation was professional and which is very much normal but this activity of personal proposals and rapid calls is really annoying. If needed I am providing your team with desired screenshots of call and text details.
This activity is not only annoying me but also decreasing your company's reputation. I request you to look into the matter as soon as possible.
Thank you.
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Apr 21, 2018
Complaint marked as Resolved 
ShopClues.com customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2018
ShopClues.com Customer Care's response
Dear Bipasha,

Greetings from ShopClues.com

We would like to begin by apologizing for the trouble you were put through.

Kindly note that we are not running any such contest and ShopClues will never ask for such personal information from any customer. This is a scam for which our Legal Team is already investigating and we assure you that the situation will be completely corrected.

You are requested to block the number with immediate effect and do not entertain such calls in future.

Thank you for bringing this to our notice.

Best Regards,
Team ShopClues.
Complaint comments 


I have received used and damaged visiting card holder which is made up of some cheap Tim material because of which I have injured my hand also.
Very pathetic service and there is no proper procedure for cancelling the order or return of the item or even a customer support number.
Horrible service and customer support.
ShopClues.com Customer Care's response, Jan 24, 2018
Verified Support
Dear Pragya,

Greetings from ShopClues.com

We would like to begin by apologizing for the inconvenience this may have caused to you.

Please share your order details to enable us to check and resolve this at the earliest.

Best Regards,
Team ShopClues.

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