ShopClues.com — Damage I-Smart Phone

Address:	Gurgaon, Haryana, 122001
Website:	www.shopclues.com

Dear Sir/Madam I have order I-Smart phone via online on 11.10.15, accordingly received my order on 28.10.15. Unfortunately the phone has a problem, it doesn't switch-on (defective product), upon request of replacement file on 29.10.15. I received an email stating rejection of my request without any explaining. I have being trying to resolve my issue raised due to defective product receive on 28.10.15. The details of the complain as given below. Order Number: 71140928 Order date: 11 Oct 2015, 08:19 PM Return: 2224848 Return Request Date: 29 Oct 2015, 11:58 AM Action: Replacement Status: Return Request Closed What I couldn't understand is that in spite of all afford to be a lawful and genuine customer of shopclues. Teamshopclues are not able to resolved my problem. Kindly do the needful to resolve my issue immediately. The money I spent in buying the I-Smart phone is of hard earning. Please help!! Truly yours Medalson Ronghang