ShopClues.com — Damaged product delivered, not refunding my money

Address:	Bangalore, Karnataka, 560076
Website:	shopclues.com

1. 30 Dec 2016: I ordered a product online from Shopclue.

2. 30 Dec 2016: I received confirmation and ETA of 06 Jan 2016.

3. 06 Jan 2016: Since I didn't received it on 06 Jan 2016, so I raised a complaint of delay delivery.

4. 12 Jan 2016: I received a SMS stating it is delivered today. However, I was abroad on 12 Jan 2016, hence I forwarded this message to my family on whatsapp. My family confirmed that it is not delivered.

5. 14 Jan 2016: Product is delivered.

6. 14 Jan 2016: We found that product is completely damaged.

7. 15 Jan 2016: I raised a return request.

8. 15 Jan 2016: I received the message from shopclue on 15 Jan 2016: "Your request has been logged with ticket number 5861959".

9. 16 Jan 2016: I again received a message: "We apologize for the inconvenience caused to you. Based on your concern, we would like to inform you that we are unable to fulfill your request, as you have reported the issue after 2 days of delivery. As per Shopclues policy complaint for damage, missing and empty parcel is accepted within 2 days of delivery. Therefore, we may not be able to fulfill your request as per our return policy."

10. Since then, I called customer care multiple times and provided them all information stating clearly that we returned product within 2 days. But shopclue is still not able to resolve the issue. There is no confirmation from Shopclue when to pick up damaged product and when to refund my money.


11. My Order no is: 80367147, Order date is 30 Dec 2015.

Nutshell, shopclue first delayed the delivery, then shipped the damaged product and now not returning product and not refunding my money.