ShopClues.com — Damaged product received, neither replacement nor refund done

Address:	400077
Website:	shopclues.com

I placed an order for online purchase of "Stylox Blue Light Blue Denim Mid Rise Jeans For Mens (Pack Of 2)" having Order no "[protected]" on Jan 26, 2017.

The product was delivered on Jan 30, 2017. Out of the two jeans one was defective (the button was damaged). therefore, I placed a return request.

The status of my return request didn't change until I made a call to them. They said that they would arrange for reverse pickup.
However, on Feb 8th, 2017 I got an email saying that the "Return request has been resolved with the merchant" without the issue being resolved

When I called them again they apologized and said that they would give me 100 cluebucks (points) as the product was damaged. I agreed to it

However till date I haven't received the cluebucks to my account despite calling them repeatedly.

For getting 100 cluebucks I have wasted nearly 50 Rupees on phone calls to their call centre.

Request you to please do the needful.