ShopClues.com — Defective item supplied

Address:	Kolkata, West Bengal, 700007
Website:	shopclues.com

I had purchased Order Number: 72730304 Product: Suruchi Pressure Cooker 1.5 Ltr. Date of purchase: 19th October 2015 Delivery Date: 29th October 2015 Amount: Rs 498 The product was provided in a damaged condition and box all broken up. The product seemed like a used product. As per their policy if damaged item is product, the customer is eligible for return. I wrote to them immediately requesting for the refund, they blankly refuse. Already written thrice to them. Now they are saying that it was purchased in Sunday Flea Sale which is a total lie. Even the price currently is same for the product. Kindly help.