ShopClues.com — Defective New mobile phone Blackberry Bold 9900 Sold as new.

Address:

Faridabad, Haryana

Please dont get trapped to atleast buy a new mobile phone from Shopclues.com becuase as per my experince dont be sure that you will get a new handset ! I recently ordered a “ Blackberry Bold 4 9900” from the website “ Shopclues.com” 2nd September 2015 at 12 : 10 pm. Order Number of the Product is “66932763 “ I received the order on 4th September, Friday.On 5th of Septemeber I requested for its return because I found technical defaults in the Phone.I talked to your Customer care executive and I was ask to wait for 48 hours.Again on 7th and 8th of September I called up and the same answer was given to me.On 9th September I called up Two times i.e Morning and Evening.On your site They show that your return request has been approved. Date : 9 September 2015 Time : 6:45 pm ( Evening ) I talked to Mr Somesh Pratap Singh Rathore, One of your customer care executive.According to the executive on Phoneline The Reverse pickup has been done.The behaviour of the executive on the phone was not upto the mark.He was just attempting to disarray the focus from the issue. Crux of the matter – is that the mobile sent is a defective one. The camera of the above said mobile is not working, messages in the message box are not opening and there is problem while charging this mobile. Several requests have been made to collect this faulty mobile and about Refund has been made but Everytime we are told to wait for the next 48 hours i.e. 5th September, 7th September, 8th September, 9th September (both morning and evening). And now at 12:12 am I receive a message from your side that my request has been disapproved It seems that the seller is trying to runaway from his responsibilities to deliever a proper working mobile set. If not the refund should have been made by now.