ShopClues.com — Defective product delivered by shopclues and now they are not taking the responsibility

Address:	Gurgaon, Haryana, 110018
Website:	www.shopclues.com

Order # 86960688. Order date 2nd march, 2016
I purchased samsung 32j4303 81 cm (32 inches) led hd ready smart tv. When i turned on the tv, i got lines on right side of the screen. I called up shopclues and complained about same, they asked for pictures. I sent the pictures. After that the tv is not turning on. I called multiple times and updated same but none phone executive mentioned in their logs. I talked to escalation team on 5th april, 2016. He informed me that the issue is still mentioned as lines on screen. I am really not sure what is going on and whether there is anyone responsible sitting there to take pain and resolve my issue.