ShopClues.com — defective product received and unable to return

Address:

Udaipur, Rajasthan

Sir, My self, jay suthar, i ordered a 2600 mah. Power bank from shopclues.com. they sent me a power bank on which samsung is written and 2600 mah is also printed but that is not the original samsung. There is also a usb cable included in that but that is not working. When i charged the power bank for 4 hours and then i charged my phone with power bank but the power bank charged my phone upto 25% and then stopped charging. I thought that power bank is not completely charged so i charged it again for 5 hours but again it charged my phon only 25% (my phone have a 2100 mah battery). After this i also tried to charge my friend's phone with it but the results were same. Then i posted a replace on shopclues but i was not able to post. Every time after posting request app showed that '' your request have been posted and your request no. Is .. (They showed no request no.) And also i did not received any e mail on my account. (After posting return request on shopclues the app showed that i would an email about my request). My order id is 36743009. My email id. Is [protected]@yahoo.com. please help me. My contact no. [protected] / [protected]