ShopClues.com — Delivered defective product and no one to contact

Address:

627002

Dear Sir/Madam,
My order id is 93232390. I ordered a computer from shopclues.com and it was delivered 24th June 2016. When arrived it did not work and it did not come as described in their website. I sent 8 emails and I am shocked to know that there was no one to reply. The product was supplied through a merchant who spoke with me (so rough) I sent the screenshots of the computer. No reply yet. At first the return status showed in their website as return request rejected by merchant. Then it was on hold. Now it states asked more information from customer. I paid around 20, 000 and its big amount for me. Initially I asked for replacement. I don't trust them anymore. Kindly help me getting refund. Thank you so much!