ShopClues.com — delivery of defective item

Address:

Paschim Medinipur, West Bengal

My issues is regarding order no 36888639 Shopclues delivered me defective and damaged product. I told this issues to them and they told me that they have arranged reverse pickup and they will refund the paid amount. But It has been more than one month Since I raise the issue but they didnot fulfill the promise. I have been contacting them constantly but they are not responding to my issues which is very disappointing. Due to thier defective item There was short circuit resulted in fire at my home And lost around the electric appliances of 5000 rupees. They are responsible for this. I need the whole amount refund with all losses I have suffered