[Resolved] ShopClues.com — Failure to deliver the ordered item & negligence of customer support

jagadeesh913

from Tenali, Andhra Pradesh

Address:	Guntur, Andhra Pradesh, 522201
Website:	shopclues.com

Sir/Madam,
I ordered an item in SHOPCLUES under order no.[protected]. I made payment through eCOD using Mobikwik. But they failed to inform the courier partner. As a result courier partner denied delivery to me. I already filed a complaint with their customer support with ticket no.1194981. But they are so negligent and not responding at all. Now the courier partner Delhivery is returning the product to origin city. Now I have to pay double amount for the same item if I have to re-order. I am forced to pay the price for their negligence. After seeing their customer support, I don't think they will refund my money easily. Kindly take an action and help me in receiving the product. Delivery of item is much preferred than refund.

Jagadeesh T

[protected]

[protected]@gmail.com

+1 photos

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Jun 3, 2017

Complaint marked as Resolved

Contacted their personnel through their facebook page. Their customer care responded in 2-3 days and initiated refund.

ShopClues.com customer support has been notified about the posted complaint.