ShopClues.com — fake power bank sent and not enough replacement time given

Address:

Mumbai City, Maharashtra

Dear sir, My name is Shrikant Deshmukh, I ordered an 10400mAh Mi powerbank from shopclues.com order no:44609779 dated 2/04/2015. I received the product by COD but it has turned out to be fake and not working. It is not even able to charge a device of 1000 mAh power to one time. As i didnt start using it immediately i couldnt know earlier that it is damaged. I had called the customer support of shopclues, com regarding replacement but they said that the product had only 7 days replacement warranty and i had called 10 days after receiving the product. This time given is very less since the normal amount of time given by all other online shopping sites is minimal 30 days period.The customer support didnt help out in any way. They didnt even register a complaint nor did they give me any email address for complaints( which are not at all mentioned anywhere on the shopclues website). My mobile no is [protected] and email id is- [protected]@gmail.com Kindly take an immediate action towards my complaint . Either refund my money or replace the product.