ShopClues.com — Fake products and worst service - order id : 88394158

Address:	600116
Website:	www.shopclues.com

Shopclues
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Fake products and worst service - order id : 88394158
i have ordered laptop on march 17th
shopclues took 12 days to deliver order to chennai (My home) — delivered on march 29, where flipkart and amazon taking 2-3 days to deliver orders.
then with in a day i found the laptop is faulty one, immediately i have contacted tech support of shopclues seller - momentum group
in 5 minutes i found that was a faulty piece but the great engineers took 10 days to declare
then i have contacted shopclues to take back this product
here the really hell started, shopclues took more than days and i have called 100s of times for update finally they approved to take product back.
they have taken more than a week to receive the product.
after receiving they said quality check need to be completed.
fine. Quality check completed but no update for 4 days.
i have frustrated and called many times to customer support and they asked 48 hours time (If i dont call to shopclues they never bother about customer)
okay, great i agreed.
after 48 hours i have called now once again they are asking 4 days time to approve.

— totally 50 days
Still i dont have laptop in my hand
While i have not received any call from shopclues for any update.
Always i am only called though shopclues answers are very careless.
When i call shopclues they asks 4 days time.

Now i am finally decided to sue shopclues
And decided to do not buy any products in shopclues and i never encourage shopclues in my area.

I will forward this message to all my whats app and facebook group then everyone should come to know how shopclues screw customers.


Order id : 88394158

-ram

Ticket number 6762215