ShopClues.com — Fake wrist watch return request completed but refund not received

Address:	Bangalore, Karnataka, 560049
Website:	www.shopclues.com/casio-edifice-stopwatch-chronograph-brown-dial-mens-watch-efr-539l-5avudf-ex.html

Hi, I ordered a "Casio Edifice Stopwatch Chronograph Brown Dial Men's Watch - EFR-539L-5AVUDF - Code: 5641394" through Shopclues only to know upon receiving the item that it was a fake one. Returned the watch thinking that I would receive money back, but what I was informed through the email was, another watch was again sent to my address as a replacement. Getting irate, I contacted the customer support to address this concern which was replied duly by saying that the a request will be placed again to get the watch back even during its way to my home. Though I didn't receive the watch, I was today sent with an email saying that the watch is delivered to me. This is really frustrating, since after all these followups, I am still not being helped with the refund. This is how they handle the customer's refund request, now that I have spent Rs 3399/- for a watch that I never received and I am sure that even if I get it again it would be a fake Chinese product. Please help me to get my money back